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If you have any problems related to Bitcoin deposit, withdrawal or purchasing with Bitcoin, please ask them here.

a) On how to withdraw items purchased with BTC:

The onsite purchase option moves the items from the seller's inventory to yours. From this point, you can either withdraw the items or exchange other items with the items in your inventory. If you would like to withdraw from your Dispenser.tf inventory, accessed it via http://dispenser.tf/myshop/. You will find the items you have bought with onsite purchase there. Select (highlight) the items and proceed with the 'Withdraw/Transfer' option. Select 'Withdraw to Backpack', you will receive a trade offer from the bot shortly.

b) On deposit not being credited:

Before anything, check if your transaction is confirmed on the blockchain via http://blockchain.info

As we use the blockchain.info forwarding service, there are two possible reasons for further delay:

1. Your BTC deposit actually involves 2 transfers. The first one is from your wallet to the blockchain.info wallet and the second one is from the blockchain.info wallet to ours. The confirmations from where you deposit only implies that your BTC has reached the blockchain.info wallet. It will take time for further confirmations from their wallet to ours.

2. After all the confirmations are completed, we have to wait for the blockchain.info API to send a callback in order for us to acknowledge the transaction and update the database. This process may have certain delay.

Basically, your BTC will be credited eventually as long as you get at least 1 confirmation on the Blockchain. You do not have to worry about it too much.

c) On minimum deposit amount:

The minimum deposit amount is 0.0005 (after fee), which is required for the blockchain.info API (details: https://blockchain.info/api/api_receive) to process the transaction. If you have made deposit of <0.0005 BTC, you have to make additional deposit to make up the minimum amount.

Please report here only if your BTC is not credited after 24 hours, with the following information

1. Time of your withdrawal from the source wallet.
2. The amount of BTC.
3. The txnid of your transaction.

Your case will not be investigated if you miss any of the above information or your deposit is not yet delayed for 24 hours or more
Replies

Sold some tf2 keys for bitcoin, the keys are gone, but i didn't receive the bitcoin, the transaction (ID:153319) is "pending".

Those items are sold for ETH but in the history it is logged in "BTC", which is wrong. Please check your ETH balance and see if your balance includes what you have sold.


I did check my eth balance and my order history and i don't have more eth than what i see there. So 100% those keys didn't sell for eth, they were posted at bitcoin (100%) and i didn't get the bitcoin or ethereum for them.

EDIT: I checked now and i have the tf2 keys back on my shop inventory. Thanks for your help.

I withdrew btc about 1 hour ago, and I have not received a txID.
2018-05-23 19:20
[Waiting for approval]
Withdraw amount: 0.01787953
TxID: N/A

How long does getting TxID take?

Deposited Bitcoin 24 hours ago -- hasn't shown up in my account.

1. 5/23/2018 2:38 AM
2. 0.00551754 BTC
3. e07fa86ee72fab76c666ba20b33d2985e2bc6ce2a34a7437efa9d6f44ed1e907

EDIT: Thanks! Got it.

1. [SENT] 2018-06-25 19:07
2. 0.39997900 Eth
3. Wallet address: 0xC9Ef4c7A5ABdb85B7d7bCb52fB3Db12034AEC396

Wanted to withdraw, but not getting anything, although it says sent. No txh on etherscan.

1. [SENT] 2018-06-25 19:07
2. 0.39997900 Eth
3. Wallet address: 0xC9Ef4c7A5ABdb85B7d7bCb52fB3Db12034AEC396

Wanted to withdraw, but not getting anything, although it says sent. No txh on etherscan.

We sent but we do not know if it is discarded by the network for low fee. Please wait for 1-2 more days and see if it gets rebroadcast.

I tried withdrawing some ETH but it seems as though the transaction's been dropped from the network. Is there nothing more I can do but wait, or what?
EDIT: Tx is now back on the network. I guess all I can do is wait until someone decides to process my transaction or the gas prices go down :/
EDIT 2: Dropped again. I don't know what's going on.

[SENT] 2018-07-13 16:19
Amount: 0.21151093
TXId: 0xb0d2f1a0fe63e8e7690a4ac97852c86ad6240849189acd04e63cfc41400ca7f2

I tried withdrawing some ETH but it seems as though the transaction's been dropped from the network. Is there nothing more I can do but wait, or what?
EDIT: Tx is now back on the network. I guess all I can do is wait until someone decides to process my transaction or the gas prices go down :/
EDIT 2: Dropped again. I don't know what's going on.

[SENT] 2018-07-13 16:19
Amount: 0.21151093
TXId: 0xb0d2f1a0fe63e8e7690a4ac97852c86ad6240849189acd04e63cfc41400ca7f2

Etherscan seems to be down. When I could check the transaction status I would resend the ETH if needed.

I tried withdrawing some ETH but it seems as though the transaction's been dropped from the network. Is there nothing more I can do but wait, or what?
EDIT: Tx is now back on the network. I guess all I can do is wait until someone decides to process my transaction or the gas prices go down :/
EDIT 2: Dropped again. I don't know what's going on.

[SENT] 2018-07-13 16:19
Amount: 0.21151093
TXId: 0xb0d2f1a0fe63e8e7690a4ac97852c86ad6240849189acd04e63cfc41400ca7f2

Etherscan seems to be down. When I could check the transaction status I would resend the ETH if needed.

Should be back now, but I don't know if it'll go back down again given the high network traffic that must be happening right now to drive up these prices. If the Tx is still not done, feel free to raise the gas price if you can.

BTC not credited on the site.

[SENT] 2018-08-01 14:18:14
Amount: 0.03601535 BTC
TXId: https://www.blockchain.com/btc/tx/b4838c0af9c5f902bbd776771477d29b49d6922e24981d3f9786afb1be62ec75

Funds haven't left the my deposit address since I sent them.

Hi!
2018-11-13 18:27:00
Payment confirmed, no redirect, not booked
Deposit Address has disappeared in the Bitcoin tab
Pls check it, I need it for now
46b2d1cf664791ba50eb1d89fa5cd7671548e788858c80ba1cc94a3df4c66e1c

48 hours passed, Joto, when are you going to take care of my problem?

I will resolve it today.

Hi
the wallet is frozen again!
Pls fix it

It seems to happen often when the network is congested. Thanks for reporting.

Hello ,

Yesterday i made a deposit of 0.003121 BTC and it was not credit at my dispenser account.

So thi info that you require is:

Date : 20 February 2019 at 12:14 GMT
BTC amount: 0.003121 BTC
Hash: b9a07c96045ae2c34952105f4541069fb65db249
transactin ID: 317d894dd1e32a171ebcf9137d73bb63fec5a0e406e3eea0941e8823f93ed2f8


Thank you for your time

Best Regards


Hi Joto!
Please check the correctness of the fee, confirmations are too long

It is normal that confirmation takes long unless you pay a really high fee (like 100+ sat/byte).

Hi Joto!
the prices have frozen again, the wallets do not accept payments
Please check it as soon as possible

The problem is the BTC network is congested (50k+ TX).

1. July 30 2019 @ 1:51 PM
2. $103.47
3. 5d69e2822839bc043ca6661db3da6ef28c409ee51a5ce3dcbdbd5db383eca602

Where's my money? I paid with the fastest fee for nothing ugh
Over 20 confirmations so this should be done already

1. Time of your withdrawal from the source wallet : 8/11/2019 4:25 AM
2. The amount of BTC : 0.00009443 BTC
3. The txnid of your transaction : e4ada6609bcb9ff8d860d325e48c5b6b8fb16664e84a2bfc8f0f7d7639e45e56
https://www.blockchain.com/btc/tx/e4ada6609bcb9ff8d860d325e48c5b6b8fb16664e84a2bfc8f0f7d7639e45e56