Forum/Support Market
Busy icon
If you have any problems related to Bitcoin deposit, withdrawal or purchasing with Bitcoin, please ask them here.

a) On how to withdraw items purchased with BTC:

The onsite purchase option moves the items from the seller's inventory to yours. From this point, you can either withdraw the items or exchange other items with the items in your inventory. If you would like to withdraw from your Dispenser.tf inventory, accessed it via http://dispenser.tf/myshop/. You will find the items you have bought with onsite purchase there. Select (highlight) the items and proceed with the 'Withdraw/Transfer' option. Select 'Withdraw to Backpack', you will receive a trade offer from the bot shortly.

b) On deposit not being credited:

Before anything, check if your transaction is confirmed on the blockchain via http://blockchain.info

As we use the blockchain.info forwarding service, there are two possible reasons for further delay:

1. Your BTC deposit actually involves 2 transfers. The first one is from your wallet to the blockchain.info wallet and the second one is from the blockchain.info wallet to ours. The confirmations from where you deposit only implies that your BTC has reached the blockchain.info wallet. It will take time for further confirmations from their wallet to ours.

2. After all the confirmations are completed, we have to wait for the blockchain.info API to send a callback in order for us to acknowledge the transaction and update the database. This process may have certain delay.

Basically, your BTC will be credited eventually as long as you get at least 1 confirmation on the Blockchain. You do not have to worry about it too much.

c) On minimum deposit amount:

The minimum deposit amount is 0.0005 (after fee), which is required for the blockchain.info API (details: https://blockchain.info/api/api_receive) to process the transaction. If you have made deposit of <0.0005 BTC, you have to make additional deposit to make up the minimum amount.

Please report here only if your BTC is not credited after 24 hours, with the following information

1. Time of your withdrawal from the source wallet.
2. The amount of BTC.
3. The txnid of your transaction.

Your case will not be investigated if you miss any of the above information or your deposit is not yet delayed for 24 hours or more
Replies

Hello . About my latest withdrawal
[Approved] 2018-01-09 16:48
Withdraw amount: 0.01044614
TxId: No transaction
No new transaction on my wallet

No network confirmation yet.

I understand that it is not confirmed , but I can't see the transaction at all .Can you give me the TxId of the transaction ?

Hello . About my latest withdrawal
[Approved] 2018-01-09 16:48
Withdraw amount: 0.01044614
TxId: No transaction
No new transaction on my wallet

No network confirmation yet.

I understand that it is not confirmed , but I can't see the transaction at all .Can you give me the TxId of the transaction ?

The hash is 39dd23b36cdc4aca754222a70b5cd00e068a5b5502f80acb84befaa9df824e79 and for some reason it cannot be searched on a block explorer. See if you can look it up later.

Been 24hours now, still did not recieve deposit on backpack.tf

1) 10:07pm PST - February 16, 2018
2) 0.01416911 BTC - 0.01420631 prior to fee (~0.0000364 fee)
3) 6bad20c57927c13d1eff19fa34699210000599c91c57c99bd8dcfd84d251a0a0

Sent to dispenser.tf deposit address: 34zywSHy1tgAB8qQiKRkAiG5ELqsUNV6jX
Confirmed on blockchain: https://live.blockcypher.com/btc/tx/6bad20c57927c13d1eff19fa34699210000599c91c57c99bd8dcfd84d251a0a0/

This is actually an Ethereum question, but I figured this is probably a good place to ask.
I deposited 0.136 eth yesterday at 10:36:20 PM +UTC (25 hours ago at the time of posting) and I haven't been credited it yet
txhash: 0xc560b8df399cb20771eef8d1dfe46c3a625febd31a857c4a3bc286e9dae5a8e2

Thanks for your time!

This is actually an Ethereum question, but I figured this is probably a good place to ask.
I deposited 0.136 eth yesterday at 10:36:20 PM +UTC (25 hours ago at the time of posting) and I haven't been credited it yet
txhash: 0xc560b8df399cb20771eef8d1dfe46c3a625febd31a857c4a3bc286e9dae5a8e2

Thanks for your time!

Seems unconfirmed from the cold to hot wallet transaction. As we only use quite a low fee for this transaction, ETH network congestion could cause stuck.

We will adjust the fee if it does not get confirmed for a long time.

Sent Ethereum to deposit over 24hours ago.

1) Time: 3:29pm PST - February 26, 2018
2) Amount: 0.086154881973634479 Ether
3) Hash: f392480b18dee5f7c82f6c3a63854df381019ad65f2901abf50ac46bd5b1fcff

Deposit Address: 0x968Bee1D5560B529bb27166Ca05CBE76b2EdA2A6

Confirmed on ethereum blockchain: https://etherscan.io/tx/0xf392480b18dee5f7c82f6c3a63854df381019ad65f2901abf50ac46bd5b1fcff

1. Time of withdrawal: 2/28/18 6:58 AM
2. Amount: 0.00181505 BTC
3. txnid: 3e94ee7d9a92baf3c2af00e2202648b2f901cb09901f4287db6fe3a06570d526

Deposit Address: 39EKGP7tBjKgbyuC75p2PPRFCswg2fjYqp

I still have not been credited for the deposit I made.

Extra details: I invalidated the deposit address after 2 confirmations thinking their was a problem.

Sold 2 keys for Eth and my deposit is empty, 000000000 eth.

Sold 2 keys for Eth and my deposit is empty, 000000000 eth.

You probably sold for BTC, not ETH.

Can anything be done to speed up the BTC redirection? My latest deposit has 24 confirmations, and the redirect tx still hasn't been sent.

Can anything be done to speed up the BTC redirection? My latest deposit has 24 confirmations, and the redirect tx still hasn't been sent.

Does not need to speed up if the network condition is too bad.

Can anything be done to speed up the BTC redirection? My latest deposit has 24 confirmations, and the redirect tx still hasn't been sent.

Does not need to speed up if the network condition is too bad.

I don't understand what you mean. The BTC network is doing great, the mempool is nearly empty. The redirect tx confirmed in 2 blocks with only 2.6 sat/B fee, but it was sent 133 blocks (almost 19 hours) after my initial deposit confirmed.

Can anything be done to speed up the BTC redirection? My latest deposit has 24 confirmations, and the redirect tx still hasn't been sent.

Does not need to speed up if the network condition is too bad.

I don't understand what you mean. The BTC network is doing great, the mempool is nearly empty. The redirect tx confirmed in 2 blocks with only 2.6 sat/B fee, but it was sent 133 blocks (almost 19 hours) after my initial deposit confirmed.

Okay, I will look into the problem.

Sold some tf2 keys for bitcoin, the keys are gone, but i didn't receive the bitcoin, the transaction (ID:153319) is "pending".

Sold some tf2 keys for bitcoin, the keys are gone, but i didn't receive the bitcoin, the transaction (ID:153319) is "pending".

Those items are sold for ETH but in the history it is logged in "BTC", which is wrong. Please check your ETH balance and see if your balance includes what you have sold.

Sold some tf2 keys for bitcoin, the keys are gone, but i didn't receive the bitcoin, the transaction (ID:153319) is "pending".

Those items are sold for ETH but in the history it is logged in "BTC", which is wrong. Please check your ETH balance and see if your balance includes what you have sold.


I did check my eth balance and my order history and i don't have more eth than what i see there. So 100% those keys didn't sell for eth, they were posted at bitcoin (100%) and i didn't get the bitcoin or ethereum for them.

EDIT: I checked now and i have the tf2 keys back on my shop inventory. Thanks for your help.

I withdrew btc about 1 hour ago, and I have not received a txID.
2018-05-23 19:20
[Waiting for approval]
Withdraw amount: 0.01787953
TxID: N/A

How long does getting TxID take?

Deposited Bitcoin 24 hours ago -- hasn't shown up in my account.

1. 5/23/2018 2:38 AM
2. 0.00551754 BTC
3. e07fa86ee72fab76c666ba20b33d2985e2bc6ce2a34a7437efa9d6f44ed1e907

EDIT: Thanks! Got it.