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Missing gift
Steam, Missing, Help, Gift
Dec. 2, 2014, 4:05 p.m.
Hi!

I made a purchase (Resident Evil 6) 2 days ago in a Dispenser shop (I can give you the name if you need it) then I went to bed with no email with the gift. I received the email in the morning when I was working so I couldnt check it until I get home.
When I arrived at home I click on the button in the email and Steam popped up with the following message: "Scanning for steam license updates..." but this message takes forever and I have to click on Cancel button. I tried rebooting my PC and the Steam client, and I tried in my laptop and desktop.
I can't see the game in my library, inventory nor Steam account details.

I bought a couple gifts, using the new method, after and before with no problems.
And I have a 10 years account and I didnt see this before.

Could you see what happened?
Could the trader resend the email as I read in the Steam FAQ? Or can you did that for him?

Thanks!
Replies

Dec. 2, 2014, 5:53 p.m. (Last edited by Joto on Dec. 2, 2014, 5:53 p.m.)
Basically, if you cancel a gift offer, you will lose the item. But of course we could try to help you to get back the keys/game from the seller.

Dec. 2, 2014, 5:56 p.m.
Basically, if you cancel a gift offer, you will lose the item. But of course we could try to help you to get back the keys/game from the seller.


I didnt cancel the offer. I accepted the offer but I cant see the gift screen or something, Steam shows me the message I told your before everytime I click on the gift link and the message can be there loading forever.

Dec. 2, 2014, 6:02 p.m.
Basically, if you cancel a gift offer, you will lose the item. But of course we could try to help you to get back the keys/game from the seller.


I didnt cancel the offer. I accepted the offer but I cant see the gift screen or something, Steam shows me the message I told your before everytime I click on the gift link and the message can be there loading forever.

So whats the current status? You have a gift offer but could not accept it because there is some message pop up blocking it?

Dec. 2, 2014, 6:09 p.m. (Last edited by -=:][WaPeR][:=- [EsP] on Dec. 2, 2014, 6:16 p.m.)
Basically, if you cancel a gift offer, you will lose the item. But of course we could try to help you to get back the keys/game from the seller.


I didnt cancel the offer. I accepted the offer but I cant see the gift screen or something, Steam shows me the message I told your before everytime I click on the gift link and the message can be there loading forever.

So whats the current status? You have a gift offer but could not accept it because there is some message pop up blocking it?


I only have the email with the gift offer. I click on "Yes, I have Steam". Chrome shows me a Steam webpage telling me "Activating your gift.... Click here to do it through the browser", I click on it and shows me another webpage with the same button before "Yes, I have Steam". When I do that, Steam pops up with that message "Scanning for steam license updates...". I cant use the client while this window is there.

Internet image, but its the same I'm watching:
I sent a ticket to steam and they told me this:
"Hello Jose,

Thank you for contacting Steam Support.

Please ask your friend to log in to their Steam account and navigate to the "Games" menu and select "Manage Gifts & Guest Passes".

From their Steam Inventory he/she should see the gift. Have your friend select it and click on "Re-send gift". Make sure he/she tries either sending it to a different e-mail address if your first one did not work or directly through Steam.

Once your friend re-sends the gift you should see a notification at the top of your Steam client and via e-mail that you have received a new gift.

Please read the following FAQ for more information on Steam Gifts:

Title: Steam Gifts
Link: http://support.steampowered.com/kb_article.php?ref=6262-QXCN-0755

If you have any further questions, please let us know - we will be happy to assist you."

Maybe resending the gift offer...

EDIT: I never saw the notification in the Steam client

Dec. 2, 2014, 6:25 p.m.
Is this the shop you bought from? http://dispenser.tf/Lifter

Dec. 2, 2014, 6:28 p.m.
Is this the shop you bought from? http://dispenser.tf/Lifter


Yes

Dec. 2, 2014, 6:33 p.m. (Last edited by Joto on Dec. 2, 2014, 6:34 p.m.)
I returned the keys to you which you could collect them via http://dispenser.tf/myshop/ or "Inventory tab from the left side of main page and you can try to purchase again.

Dec. 2, 2014, 6:43 p.m.
I returned the keys to you which you could collect them via http://dispenser.tf/myshop/ or "Inventory tab from the left side of main page and you can try to purchase again.


So, you couldnt send me the gift offer again?

Dec. 3, 2014, 4:28 a.m.
I returned the keys to you which you could collect them via http://dispenser.tf/myshop/ or "Inventory tab from the left side of main page and you can try to purchase again.


So, you couldnt send me the gift offer again?

If anything I do not want to send offer from seller's bot directly. Also I believe it might fail again if I send from Lifter's bot. Maybe you should try to get from someone else.

Dec. 3, 2014, 11:06 a.m.
I returned the keys to you which you could collect them via http://dispenser.tf/myshop/ or "Inventory tab from the left side of main page and you can try to purchase again.


So, you couldnt send me the gift offer again?

If anything I do not want to send offer from seller's bot directly. Also I believe it might fail again if I send from Lifter's bot. Maybe you should try to get from someone else.


Maybe in Christmas sales, now I cant see this game for 2 keys :(

Dec. 3, 2014, 4:41 p.m. (Last edited by -=:][WaPeR][:=- [EsP] on Dec. 3, 2014, 4:41 p.m.)
I am not the only one...
http://www.reddit.com/r/Steam/search?q=scanning+licenses&restrict_sr=on

Dec. 4, 2014, 4:48 p.m.
I asked to a reddit user here: http://www.reddit.com/r/Steam/comments/28xgv0/issues_trying_to_activate_a_gift_on_steamdoesnt/
His answer: "Had to have the friend send it again then it worked"

Dec. 4, 2014, 9:54 p.m.
Finally Steam Support give me another answer (but with no solution)
"Hello Jose,

If the issue persists, please ask your friend to contact us through this ticketing system and we can assist further."

Dec. 5, 2014, 7:01 p.m.
Finally Steam Support give me another answer (but with no solution)
"Hello Jose,

If the issue persists, please ask your friend to contact us through this ticketing system and we can assist further."

There is nothing we can do to help as this is outside our knowledge and reach, but I hope you will find out the solution.

Dec. 5, 2014, 10:05 p.m.
Finally Steam Support give me another answer (but with no solution)
"Hello Jose,

If the issue persists, please ask your friend to contact us through this ticketing system and we can assist further."

There is nothing we can do to help as this is outside our knowledge and reach, but I hope you will find out the solution.


They are telling me that I have to ask my friend to resend the gift offer.
I dont know how you manage the bots, but if you could send the offer again...

Dec. 6, 2014, 3:39 a.m.
Finally Steam Support give me another answer (but with no solution)
"Hello Jose,

If the issue persists, please ask your friend to contact us through this ticketing system and we can assist further."

There is nothing we can do to help as this is outside our knowledge and reach, but I hope you will find out the solution.


They are telling me that I have to ask my friend to resend the gift offer.
I dont know how you manage the bots, but if you could send the offer again...

But now since you have taken back the keys, it's up to you to choose what to do now.
You can try purchasing again and it will be the same as 'resend'.
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