Hi!

There were 12 sacks of gems which I couldn't withdraw from my bot. Everytime I selected the gems and hit the exchange button, nothing happened. Keys, gifts worked fine.

Then as an alternative, I decided to give it a try and transfer these 12 sacks of gems from my bot to my brother's bot (ocolus). What happened then is that the dispenser site no longer shows the 12 gems in my bot's BP, but if I open the bot's BP manually they're clearly still there. Also my brother says he can see 12 sacks while he's on dispenser, tho he can't interact with them (they're grey).

Lastly, I asked him to purchase a game from my bot's BP and use 6 sacks as a payment. Dispenser still doesn't show the gems (there are 18 sacks now according to steam) and he can still see the original 12 sacks grey.

Thank you in advance.

https://dispenser.tf/forum/view/13071/

Please take a look at the first post, the reason and solution are both provided.