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my bitcoin balance wont update after i deposited
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Have you checked if your deposit already has confirmation on the blockchain?

Have you checked if your deposit already has confirmation on the blockchain?


yes the deposit has been confirmed

Have you checked if your deposit already has confirmation on the blockchain?


yes the deposit has been confirmed


and still dont have credit

Would be helpful if you could provide your transaction details (amount, txnid etc.)

Would be helpful if you could provide your transaction details (amount, txnid etc.
)

i had 3 transactions that day, one is with this site, i dont remember witch one , ill copyy alll 3

"

1:
875a6925a64e6748db9867b32afaa449dada05f0ee912589300e83958f209fb1
1JNs6WVkq962Dzvurv8vrRH4rsNGNZxxbg
1JxdzifEpJFJNuYwLRVPk79vgvb6mjdHc9 0.0005 BTC
13o9Fw5GCrZnLLDQF2x3UE21UFg5gsd4zn 0.00198707 BTC
0.00248707 BTC
Summary
Size 225 (bytes)
Weight 900
Received Time 2017-09-05 05:05:03
Included In Blocks 483586 ( 2017-09-05 05:05:03 + 0 minutes )
Confirmations 8527 Confirmations
Visualize View Tree Chart
Inputs and Outputs
Total Input 0.00250063 BTC
Total Output 0.00248707 BTC
Fees 0.00001356 BTC
Fee per byte 6.027 sat/B
Fee per weight unit 1.507 sat/WU
Estimated BTC Transacted 0.0005 BTC
Scripts Show scripts & coinbase

"
2:

9a03ece15ce4cc25df6911ec4fc63429eef27201def715d29a72f62820bfcc55
13o9Fw5GCrZnLLDQF2x3UE21UFg5gsd4zn
1CDhYEoCjxHStw1kHMQvrwrxwtJK6SbJFC 0.00046641 BTC
14hKpRoxp4DJq4YzqvFgi5NDvsYjixotpX 0.00150936 BTC
0.00197577 BTC
Summary
Size 225 (bytes)
Weight 900
Received Time 2017-09-05 09:25:41
Included In Blocks 483619 ( 2017-09-05 09:25:41 + 0 minutes )
Confirmations 8494 Confirmations
Visualize View Tree Chart
Inputs and Outputs
Total Input 0.00198707 BTC
Total Output 0.00197577 BTC
Fees 0.0000113 BTC
Fee per byte 5.022 sat/B
Fee per weight unit 1.256 sat/WU
Estimated BTC Transacted 0.00046641 BTC
1.94 USD @2017-09-05T09:25:41Z
Scripts Show scripts & coinbase

"

3:
70805a4427d74a4c4b46bd81d234d8dbe413bbadb2c392eb1445002cb04bbce7
14hKpRoxp4DJq4YzqvFgi5NDvsYjixotpX
19s6bXg45ddPtDsDhF5MSbqnDE2aWCnNGH 0.0004554 BTC
1QJNi7naBjRXapSPvzHdeWRdq9SFchTdpk 0.00104266 BTC
0.00149806 BTC
Summary
Size 225 (bytes)
Weight 900
Received Time 2017-09-05 11:40:12
Included In Blocks 483635 ( 2017-09-05 11:40:12 + 0 minutes )
Confirmations 8478 Confirmations
Visualize View Tree Chart
Inputs and Outputs
Total Input 0.00150936 BTC
Total Output 0.00149806 BTC
Fees 0.0000113 BTC
Fee per byte 5.022 sat/B
Fee per weight unit 1.256 sat/WU
Estimated BTC Transacted 0.0004554 BTC
Scripts Show scripts & coinbase
""

Would be helpful if you could provide your transaction details (amount, txnid etc.)


i had 3 transactions that day, one is with this site, i dont remember witch one , ill copyy alll 3

"

1:
875a6925a64e6748db9867b32afaa449dada05f0ee912589300e83958f209fb1
1JNs6WVkq962Dzvurv8vrRH4rsNGNZxxbg
1JxdzifEpJFJNuYwLRVPk79vgvb6mjdHc9 0.0005 BTC
13o9Fw5GCrZnLLDQF2x3UE21UFg5gsd4zn 0.00198707 BTC
0.00248707 BTC
Summary
Size 225 (bytes)
Weight 900
Received Time 2017-09-05 05:05:03
Included In Blocks 483586 ( 2017-09-05 05:05:03 + 0 minutes )
Confirmations 8527 Confirmations
Visualize View Tree Chart
Inputs and Outputs
Total Input 0.00250063 BTC
Total Output 0.00248707 BTC
Fees 0.00001356 BTC
Fee per byte 6.027 sat/B
Fee per weight unit 1.507 sat/WU
Estimated BTC Transacted 0.0005 BTC
Scripts Show scripts & coinbase

"
2:

9a03ece15ce4cc25df6911ec4fc63429eef27201def715d29a72f62820bfcc55
13o9Fw5GCrZnLLDQF2x3UE21UFg5gsd4zn
1CDhYEoCjxHStw1kHMQvrwrxwtJK6SbJFC 0.00046641 BTC
14hKpRoxp4DJq4YzqvFgi5NDvsYjixotpX 0.00150936 BTC
0.00197577 BTC
Summary
Size 225 (bytes)
Weight 900
Received Time 2017-09-05 09:25:41
Included In Blocks 483619 ( 2017-09-05 09:25:41 + 0 minutes )
Confirmations 8494 Confirmations
Visualize View Tree Chart
Inputs and Outputs
Total Input 0.00198707 BTC
Total Output 0.00197577 BTC
Fees 0.0000113 BTC
Fee per byte 5.022 sat/B
Fee per weight unit 1.256 sat/WU
Estimated BTC Transacted 0.00046641 BTC
1.94 USD @2017-09-05T09:25:41Z
Scripts Show scripts & coinbase

"

3:
70805a4427d74a4c4b46bd81d234d8dbe413bbadb2c392eb1445002cb04bbce7
14hKpRoxp4DJq4YzqvFgi5NDvsYjixotpX
19s6bXg45ddPtDsDhF5MSbqnDE2aWCnNGH 0.0004554 BTC
1QJNi7naBjRXapSPvzHdeWRdq9SFchTdpk 0.00104266 BTC
0.00149806 BTC
Summary
Size 225 (bytes)
Weight 900
Received Time 2017-09-05 11:40:12
Included In Blocks 483635 ( 2017-09-05 11:40:12 + 0 minutes )
Confirmations 8478 Confirmations
Visualize View Tree Chart
Inputs and Outputs
Total Input 0.00150936 BTC
Total Output 0.00149806 BTC
Fees 0.0000113 BTC
Fee per byte 5.022 sat/B
Fee per weight unit 1.256 sat/WU
Estimated BTC Transacted 0.0004554 BTC
Scripts Show scripts & coinbase
""

From what I have seen at least 2 of the transactions you list here are <0.0005 BTC. When you generate your BTC address here, have you set the mining fee higher than 0.0005 BTC? If so all your deposit would become fee on the network, which I guess is very likely to be the case. Since your transaction has never reached our wallet.


(From what I have seen at least 2 of the transactions you list here are <0.0005 BTC. When you generate your BTC address here, have you set the mining fee higher than 0.0005 BTC? If so all your deposit would become fee on the network, which I guess is very likely to be the case. Since your transaction has never reached our wallet.))

i dont understand, i chosed to deposit, the site tell me the fee is 0.0001 witch is added to the total amount, so they take the fee not the amount i send to site, isnt that how things work normaly?

what about the adresess, witch one is yours?

and why do i have to choose a fee if one doesnt work and get my coins lost?? doesnt make any sense , please fix

If your Bitcoin address was generated for about 1 month ago, the mining fee was 0.0005 BTC (we recently change it to 0.0001 minimum).

That's why your deposit has lost on the network because 100% of the amount became network fee.