Haven't recieved ETH Deposit - Page 1

Joto	May 14, 2021, 5:57 a.m. Do you have the txnid of the transaction? The last one we have received from you was about 6 days ago.

IbenMedPiben

May 14, 2021, 5:38 p.m.

Hey again.

Thanks for the quick reply.

Is this the TXNID; 0xfaee8b219908512a793da82b999545084576340575517d1f59a3ae9d2380cd9e ?
Im not sure, but it's called a 'Transaction Hash' on etherscan.io. :-)

THanks in advance

Joto

May 15, 2021, 9:35 a.m. (Last edited by Joto on May 15, 2021, 9:49 a.m.)

It is weird. You deleted the deposit address here 3 times this week but none of those address had the 0.4 ether you sent.

The address you sent to: 0x22718836687861bd5268842328B5ff3Be0f2875d

Your deleted addresses:

0x549111761FB47816f0457952fE3a2a0449C1Dbf0
0x6D576c786915E38851929De1beb70A31D58E1a66
0xDF545f7a9D079F38Fa0769E58e741Fc2CaEdEFe0

Please check what is this address 0x22718836687861bd5268842328B5ff3Be0f2875d from?

IbenMedPiben

May 16, 2021, 10:31 a.m.

___________________________________________________

Hey again.

The deposit adress: 0x22718836687861bd5268842328B5ff3Be0f2875d, was what the Ehtereum deposit adress generated for me.

I deleted the others, because I was unsure, and since it takes 24 hours for my Celcius wallet to accept new withdrawal adresses. :)

Joto

May 17, 2021, 5:08 a.m. (Last edited by Joto on May 17, 2021, 5:11 a.m.)

Hey again.

0x22718836687861bd5268842328B5ff3Be0f2875d, was what the Ehtereum deposit adress generated for me.

I deleted the others, because I was unsure, and since it takes 24 hours for my Celcius wallet to accept new withdrawal adresses. :)

What I am saying is 0x22718836687861bd5268842328B5ff3Be0f2875d is not one of our addresses. You sent 0.4 ETH to this address but it is not our address. So you have to find it inside this address (which you should have the control of).

Did you send the ETH between two of your wallets? Look at this: https://etherscan.io/address/0x22718836687861bd5268842328B5ff3Be0f2875d

IbenMedPiben

May 17, 2021, 4:06 p.m.

Hi again.

Sorry for my rookie question; "Did you send the ETH between two of your wallets?" - Do you mean between some of my wallets?
If yes, then no. :)

The transfer was directly from my Celcius Wallet to your generated 'ETH deposit adress' - which, for some reason, seems to be wrong.

I wrote to Celcius, to see if they could find out what the problem is.

They wrote this:

Missing deposit - [email protected]
_________________________________________
Andrew Turley
4 days ago

Hello Oliver,

Thanks for reaching out,

I have looked and the .4 eth left your Celsius wallet.

I have attached the TXID info of the deposit address.

Please contact the wallet support you're sending to if you haven't received your funds.
If you have any further issues just let me know

https://etherscan.io/tx/0xfaee8b219908512a793da82b999545084576340575517d1f59a3ae9d2380cd9e
Best regards,

Customer Support Agent | Celsius

Read our FAQs and learn more from our Help Center https://support.celsius.network/hc/en-us

This request is closed for comments. You can create a follow-up."
__________________________________________________________
Other information they gave me on my ticket.

Requester SuarezBarcena

Created Thursday at 15:20

Last activity Today at 16:05
____________________________
Assigned to Andrew Turley

Id #468165

Status Solved

Priority Urgent

App Feature Transfers

______

Thanks in advance, Joto, and thank you for your time.
I hope this will be solved somehow, so I can proceed with my 'Dispenser.tf' trading. :)

Best regards,
Oliver Suárez-Bárcena Vinther Christensen

Joto

May 18, 2021, 5:30 a.m. (Last edited by Joto on May 18, 2021, 5:50 a.m.)

When you generate an ETH address (private key) here, both the private key and the derived address are saved in our database. The saved private keys won't be removed even if you "invalidate" the address here, it simply backs up and stops using the private key.

We checked and do not have the private key of 0x22718836687861bd5268842328B5ff3Be0f2875d.

When did you deleted your address? Did you make the deposit and then deleted the address right away? If you provide the time this address was deleted, we could check database backup and see if there was a database error and this private key is deleted.

Joto

May 18, 2021, 7:26 a.m. (Last edited by Joto on May 18, 2021, 7:29 a.m.)

I have checked the database log from 10-14 May and 0x22718836687861bd5268842328b5ff3be0f2875d had never been generated here.

Here is the log of your ETH addresses:

10-5-2021 0:30: 0x549111761FB47816f0457952fE3a2a0449C1Dbf0 (Database)
10-5-2021 17:40: 0x549111761FB47816f0457952fE3a2a0449C1Dbf0 (Invalidated by user)
11-5-2021 17:41: 0x6D576c786915E38851929De1beb70A31D58E1a66 (Generated by user)
12-5-2021 0:30: 0x6D576c786915E38851929De1beb70A31D58E1a66 (Database)
12-5-2021 4:57: 0x6D576c786915E38851929De1beb70A31D58E1a66 (Invalidated by user)
12-5-2021 4:58: 0xDF545f7a9D079F38Fa0769E58e741Fc2CaEdEFe0 (Generated by user)
12-5-2021 0:30: 0xDF545f7a9D079F38Fa0769E58e741Fc2CaEdEFe0 (Database)
13-5-2021 16:09 0xDF545f7a9D079F38Fa0769E58e741Fc2CaEdEFe0 (Invalidated by user)
14-5-2021 0:30: No new address generated since 12-5-2021 4:58 (Database)
15-5-2021 0:30: No new address generated since 12-5-2021 4:58 (Database)

Your deposit was 4 days 18 hours ago. During the time of your deposit your "current" ETH address should be 0xDF545f7a9D079F38Fa0769E58e741Fc2CaEdEFe0 ? Have you generated 0x22718836687861bd5268842328b5ff3be0f2875d after deleting 0xDF545f7a9D079F38Fa0769E58e741Fc2CaEdEFe0 ? When you made your deposit what address were you seeing on this website?