A while ago (last weekish) one of my items was purchased successfully from my store for 1 ref and 1 rec. Last week this week I attempted to withdraw the metal (Select All --> Exchange Items), but once the trade window went up, the metal was added, and I readied up the bot said that I could not withdraw anything else because my store is full (true, but I hadn't added anything to my side of the trade). I tried this a few times but it didn't fix itself, so I assumed the bot was being wonky and I'd try another time. Yesterday and today I finally got back to getting my items and I selected all and clicked Exchange Items. The site said the agent was warming up, but after about 10 seconds it said "The botnet is experiencing problems" and I wasn't able to open a trade window. Upon further investigation, the bot has not been logged on for 9 days. The agent is Dispenser 31.
The questions basically is, how can this be fixed? All of my items are theoretically in the bot's inventory, so should I file a missing items report? Can I be switched to another agent? I'd be fine if I needed another agent's items if necessary. Thanks.