Trade of an invalid item - Page 1

March 27, 2014, 8:08 a.m.

I am during an inquiry for Dutorito's Game Shop

March 27, 2014, 12:58 p.m.

Already sent a report for all copies from rust i got from this guy, so we need to wait until steam give me a response, since its in the Steam Trade Policy

------Steam Trade Policy------

Link: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003 Section: What if I redeemed a game from a trade that is fraudulently purchased? Statement: We will restore the items/gifts that were associated with the trade that you performed to receive the game.

I will wait for the support ticket response to see how to proceed

Azuki

March 27, 2014, 1:26 p.m.

Thank you for your kindly answer.
I want a problem to be solved immediately.

Engineer

March 28, 2014, 3:57 a.m. (Last edited by Engineer on March 28, 2014, 4:01 a.m.)

Ty guys, i think steam solved the problem already, if one of you still having any issues i suggest open a ticket support informing this problem with all data needed to help steam solving this with agility (date of the trade, item traded, price paid, my profile your profile and the profile of the guy who sold me the game in the first place)

Here's some useful data, in case of any of you still having the problem:
My Profile: http://steamcommunity.com/profiles/76561198003258541/
Talback's Profile (the scammer who sold me the game): http://steamcommunity.com/profiles/76561198073360663

You guys can also add me on steam so i can help u with building a post on steam support providing all info needed by steam to restore ur lost items. Thank you for patience guys and here is the Steam reply.

Opened a ticket on steam support on Wed, 26th Mar 2014 8:00 pm and got this reply from steam:

3 Message by Support Tech Derrick on Thu, 27th Mar 2014 2:49 pm
Hello Eduardo,

Thank you for contacting Steam Support.

The games you received via trade were purchased fraudulently and removed from your account.

As a customer service gesture, we have restored all items/gifts that were associated with the trade.

Additionally, your Community Market listings were removed and returned to your inventory.

To avoid encountering this issue in the future, please be aware of trades that are excessively imbalanced. Make sure that what you are trading is of similar value to what you are receiving.

Azuki

March 28, 2014, 4:38 a.m.

Thank you for your reply.

But still I don't receive it,also tomochi523(who got RUST from me as a gift)'s inventry has nothing happen.
Also we can't login to steam suport,so we can't send a ticket to steam.

So we will waite a while.

Engineer

March 28, 2014, 4:45 a.m.

As i said before, contact me on steam so we can build a ticket...

You need to create a steam support account, its not the same of the steam one... Also they will not give another copy of rust, they will give the items u traded for it, keys in this case

Azuki

March 28, 2014, 11:37 a.m.

Thank you for your reply.

I created a steam support account,and i send a ticket to them.
I will wait for the support ticket response.

Engineer

March 28, 2014, 8 p.m.

nice, lets wait

Engineer

March 29, 2014, 3:24 p.m.

Reporting back here, everyone who opened the tickets are reporting they got all keys back... ty all and sorry for this inconvenience.