June 4, 2014, 4:40 a.m.
(Last edited by sleanzles™ on June 4, 2014, 4:42 a.m.)
This is a typical 'Valve fk us up' incident, just like the last time they renamed all the Steam backgrounds and messed up the Any Trading Card matcher. An incident that damage has been done before we can adapt.
Valve does not have a very 'consistent' method of naming their items in the schema. For pack gifts or other special edition, they sometimes include it in the schema name and sometimes they don't. With such a large amount of new games coming into our system regularly, there is no way we can have a system that could perfectly work with every new items. Therefore, I recommend every game traders to use Pool or Single as you can verify the gifts one by one with the custom name and description. Please verify every trades you have created and do not expect us to be able to prevent every negative outcome. Valve will not notify us before they make change in item schema. We only know it after and not before.
Now back to the main point, I wish to restate here that Dispenser.tf is not a custody service and we do not compensate to your loss if the damage is done by a third party.
While I truly believe the cause of your loss is Batch not working the way as you intended. There is no way for me to confirm whether the outcome was your decision or was a system mistake. So to be fair to all of us, I have already reinstate a few times that any loss that could have been prevented by the users, is not our fault and not eligible for compensation. But this time, I will share some of your loss because it is quite huge.
And the most importantly on why we cannot compensate for your loss, is the value of items here is out of our business scale. I can't be possibly responsible for any user's loss on this site, no matter whose fault it may be. Therefore, unless most of you would agree to subscribe to an insurance fund, which I guess most people will disagree, we cannot provide insurance of your items without such fund. Please try to think from my viewpoint. It is not sensible for me to operate this website if the risk is unlimited. Having an insurance fund is the only solution to reduce my risk to a certain scale and everyone will have a fair share or contribution and risk. But since we do not have it right now I can only say I won't be responsible for it. There is also very little incentive for me to add new features right now because every new line of code is a potential risk.
tl:dr I will give 9 keys to share your loss, but I have to reinstate again that this is not a 'compensation' and only my own condolence. I am not doing this on behalf of Dispenser.tf.
Hope you could understand my situation as well.
Yeah you maybe right calling it 'Valve fk us up' incident but is still the within dispenser.tf system so we can both say 'Valve & Dispenser fk us up'. The two have clearly different name under steams inventory
- Tropico 5 4-Pack Pre-Order (a true 4 pack)
- Tropico 5 4-Pack Gift Pre-Order (Single Copy)
If dispenser is just using schema name "Tropico 5" and description then is then clear it wasn't enough to do the proper distinction on code since both will be the same item even it's not. If only dispenser used all three from Schema name, Custom Name and Description then this might not have happened at all because on the Custom Name they are all different dispenser.tf inventory.
There's already an existing of 1 batch set left of and I opened it and just hit Save button and done editing instantly making 2 sets left
- Tropico 5 4-Pack Gift Pre-Order (single)
- Tropico 4
- Omerta
The somehow unknowingly, dispenser.tf already chooses to batched for the second set with the wrong Tropico 5 that was suppose to be the one same Tropico 5 above on the last set. We cannot see this on Batch edit mode on what dispenser are including for the other sets.(Only just recent new feature after this incident you made some changes on the front inventory to tell us where are items are being associated on the trade. )
- Tropico 5 4-Pack Pre-Order (a true 4 pack)
- Tropico 4
- Omerta
The bot dispensed the newest set to
A$AP Rocky "http://steamcommunity.com/profiles/76561198040858236" making him take the advantage of bug of what the bot dispensed to his trade on the second set. If only this guy is honest enough but clearly not and blocked me right away. I hope you're not laughing at us right now and just try looking down into your conscience and reflect.
You're saying also that there is no way for you to confirm whether the outcome was my decision or was a system mistake? I think you can by looking at the your database record of the trades created and histories. I think you have all the resources on records. A system always have this stuffs unless your system are designed to ditch them all away which I doubt on a system that is good as this. You cannot only confirm if you're not the developer, you don't know how trace database logs and records on your server and if your developer don't wanna admit that he also screwed up his code a bit.
Anyway, I deeply understand that the Dispenser.tf cannot fully compensate back this huge loss because of this bug despite everything explained. How can some someone just paid VIP payed 50$ for the service and got caught by Dispenser service bug losing worth more than just $50 in value. Because from your point and view if I get fully compensated with this loss you just made my VIP free losing your profit from my VIP subscription. I clearly get that. But if I am Dispenser.tf head or manager maybe I will fully compensate this despise being a loss as long it is clear that it is indeed a loss from this bug.
I might like to agree on you on that insurance fund I guess for optional subscription maybe.
For Joto, I'm very glad for you being so generous to give me 9 keys to share my loss for your condolence on me. I really totally appreciated it from you so Thank You Very much!. It may be not be enough but I'm just very glad & happy about it.
Since you're not giving it on behalf of Dispenser.tf for compensation I'm guessing you're not the head or owner and you're just some representative/staff of some sort for Dispenser.tf? Are you?
In this case I'm not so happy of whoever own and managing and decides for Dispenser.tf.
I'm very glad and happy with of what
Joto did for me but not for the general of Dispenser.tf as a VIP member.
Oh Dispenser.tf I love your service offering for VIP but I hate it's general response on such matter like this, compensation is not even from Dispenser.tf but just from Joto for out for his condolence.
There's no need anymore to extend the chases and discuss of this case. It's already clear enough on Joto's response for Dispenser.tf. I already see, got it and I understand what is their stand on such matter as this. I just hope this will never happen to others again...
This matter and case is considered closed already.
Thank you Joto :D , to Dispenser.tf too I guess :/...If you want to test out what went wrong (Valve being evil, user error, etc...); I can provide you a Tropico 5 4-pack Pre-order for testing purposes Joto.
Thanks Coookie for your offer, but Joto already acknowledge this bug and have tested it already from my last copy of the set and 4 pack. It's a bug mess... I just do not know yet if they already fixed it or can't be fix I guess.
