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This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.
Replies

Hello. I just enabled GA for my account, however when I attempt to withdraw bitcoin, I get the error "Submitted verification code was expired or invalid, please try again."

You can disable it and withdraw BTC if that really does not for you.

I would suggest you put in the code ~10 seconds after its generated.

Me too. Pls reset.

Hello, it's been a while since I last used this site and it seems I no longer have access to my old phone with the authenticator. Could I have my google authenticator reset? Thank you.

Both reset.

Hello. I just enabled GA for my account, however when I attempt to withdraw bitcoin, I get the error "Submitted verification code was expired or invalid, please try again."

You can disable it and withdraw BTC if that really does not for you.

I would suggest you put in the code ~10 seconds after its generated.


Thanks. I disabled it, now I need help resetting my account.

Hi. I need a reset because I changed my phone and no longer have the GA code. Thanks.

All done.

Submitted verification code was expired or invalid, please try again.

?? Its not working

I can't seem to figure it out. Could you please send all my BTC to this address?
bc1qhsvszsnwxfsw3u0k2jc7s07h7vk0mtdevqnvsc

Submitted verification code was expired or invalid, please try again.

?? Its not working

I can't seem to figure it out. Could you please send all my BTC to this address?
bc1qhsvszsnwxfsw3u0k2jc7s07h7vk0mtdevqnvsc


I will reset your g-auth. Just don't enable it for now. We will make a server update to improve it for the future.

It is still asking for a GA code and not allowing me to withdraw without one.

It is still asking for a GA code and not allowing me to withdraw without one.

You should be able to make withdraw request without GA now, please try again.

hi guys, I enter the code and it shows that the code is not correct, although the code is correct
code from google - auth ребята I reset my code, you can enable my entry

Hey Joto,

beeing a bit confused where to write you for that reset.
My smartphone display broke and my google authenticator is not working anymore on the old device.

Added you on steam while I already recoverd my steam authenticator, but a reset for dispenser.tf would be perfect. I had no google-revocer code, or did I? :/
Had some revocer codes for other websites and they worked perfect.

Please reset or tell me how to.

Yours,
GM-Cat

P.S.: Why is that always happening when I have the idea to "buy or sell" something. My (bad) luck ;)

hi guys, I enter the code and it shows that the code is not correct, although the code is correct
code from google - auth ребята I reset my code, you can enable my entry


Before my smartphone finally broke I had the same problem.

Deactivate your Wifi.
Open "Google Authenticator".
Open the "Settings".
Use the "time correction" with your 3G/4G/5G whatever mobile connection like 5-10 times (again and again and again).
Close the settings. Use the code.
You can reactivate Wifi and deavtivate your SIM for another 24 hours.

No idea why, helped me. Cheers.

hi guys, I enter the code and it shows that the code is not correct, although the code is correct
code from google - auth ребята I reset my code, you can enable my entry

You can try to enter the code about 15 sec after its generated.

Or just don't set it up. We no longer have any features that ties to g-auth.

Hey Joto,

beeing a bit confused where to write you for that reset.
My smartphone display broke and my google authenticator is not working anymore on the old device.

Added you on steam while I already recoverd my steam authenticator, but a reset for dispenser.tf would be perfect. I had no google-revocer code, or did I? :/
Had some revocer codes for other websites and they worked perfect.

Please reset or tell me how to.

Yours,
GM-Cat

P.S.: Why is that always happening when I have the idea to "buy or sell" something. My (bad) luck ;)

I reset your g-auth already, hope it helps.

It is still asking for a GA code and not allowing me to withdraw without one.

You should be able to make withdraw request without GA now, please try again.

Thank you.

Hi, it's been a while since I last used this site. I no longer have access to my old phone with the authenticator. Could I have my google authenticator reset? Thank you.

Hi, it's been a while since I last used this site. I no longer have access to my old phone with the authenticator. Could I have my google authenticator reset? Thank you.

Okay, sure.

I accidentally deleted the authenticator then disabled my account is there a way to possibly get my items back?

Hey! I lost my phone and with that, access to the google authenticator. I request you to reset it or let me know the process to get it reset. Thanks in advance

I accidentally deleted the authenticator then disabled my account is there a way to possibly get my items back?


Hey! I lost my phone and with that, access to the google authenticator. I request you to reset it or let me know the process to get it reset. Thanks in advance


Your g-auth has been reset.

Hi, i lost my google 2fa, can you reset it