Forum/Support Market
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This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.
Replies

Hi Jotto! Can you give me a GA reset? Thanks

Okay.

Hi Jotto! ! My phone was broken and I had there my Google Authenticator linked to Dispenser in that phone y do not have backup of Authenticator

Would someone be able to unlink Google Authenticator from my account please?

Thanks your time.

Hi Jotto! ! My phone was broken and I had there my Google Authenticator linked to Dispenser in that phone y do not have backup of Authenticator

Would someone be able to unlink Google Authenticator from my account please?

Thanks your time.

Okay, it's done.

Joto could you please reset my Google authenticator?

Joto could you please reset my Google authenticator?

Yes, it's reset.

Hi, I changed my phone recently and I am not able to get my GA back from my old phone. Can you give me a reset please ?

Thanks a lot

Hi, I changed my phone recently and I am not able to get my GA back from my old phone. Can you give me a reset please ?

Thanks a lot

It's been reset.

Hi, I changed my phone recently and I am not able to get my GA back from my old phone. Can you give me a reset please ?

Thanks a lot

It's been reset.


Thank you very much :)

Hello Joto, I changed my phone recently and I am not able to get my GA back from my old phone. Can you give me a reset please ?

Hello Joto, I changed my phone recently and I am not able to get my GA back from my old phone. Can you give me a reset please ?


Reseted. Sorry for the delay.

Hi Jotto! Would someone be able to unlink Google Authenticator from my account please? Thanks!

Hello Jotto, please give me a GA reset. Thank you!

Hi Joto! Would someone be able to unlink Google Authenticator from my account please? Thanks!


Hello Joto, please give me a GA reset. Thank you!


Both done!