Forum/Support Market
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This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.
Replies

I need a reset, last time a tried on old phone not worked so i give up.

I need a reset, last time a tried on old phone not worked so i give up.

It's okay your g-auth is reset.

Joto,

Can you please reset my Google auth account? New phone again!
Thx

Joto,

Can you please reset my Google auth account? New phone again!
Thx

Sure.

Hey Joto,

It's been about 4 years since I've used the marketplace and I don't have the phone that I used back then anymore. Can my google auth be reset? Just wondering if it is reset, will my balance on the account be reset as well? Thank you!

Hey Joto,

It's been about 4 years since I've used the marketplace and I don't have the phone that I used back then anymore. Can my google auth be reset? Just wondering if it is reset, will my balance on the account be reset as well? Thank you!

No, your account balanced won't be reset. Anyway I just checked and reset your g-auth and there is no items/balance.


a) Timezone : IST (+5:30)
b) Model : Oneplus 7 Pro
c) OS : Android

Time is synced, but the code still isnt working. Please resolve my issue. Thanks.

a) Timezone : IST (+5:30)
b) Model : Oneplus 7 Pro
c) OS : Android

Time is synced, but the code still isnt working. Please resolve my issue. Thanks.

Your g-auth is reset. You can try to re-setup.

I need help removing 2-step auth from my account. The setting is never applied.

Hello Joto,

Could you please reset my Google auth account and enable my account? New phone issues :)

Thank you

All done!