Forum/Support Market
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This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.
Replies

Hi, looking to have authenticator removed for my account. I haven't used the phone that has authentication in years. lmk if you need anything else

It's reset.

Hello another problem, my phone broke and I dont have access to my account anymore. A way to reset?

I no longer have access to my old phone with the authenticator. Could I have my google authenticator reset pls?

Thanks

Both authenticator have been reset.

Hello,
My Mobile had problem and didn't turn on... I waited a long time to fix it only for the repair to Factory Reset it in the end... So I lost my authenticator.

Please reset my Google Authenticator. Thanks.

Hello, got Google Authenticator on my itouch 4th gen and code won't work. If I can get a reset please.

Hello, got Google Authenticator on my itouch 4th gen and code won't work. If I can get a reset please.

Your g-auth is reset.

Hi, it's been a while since I last used this site, think 3 or 4 years....! I no longer have access to my old phone with the authenticator, and i dont remind that i use it anymore! :)

Could I have my google authenticator reset? Thank you.

sry for my english!!! :)

Thx and cya

Hi, it's been a while since I last used this site, think 3 or 4 years....! I no longer have access to my old phone with the authenticator, and i dont remind that i use it anymore! :)

Could I have my google authenticator reset? Thank you.

sry for my english!!! :)

Thx and cya

Your authenticator is reset.

Hello dear admin
Would you reset my auth please?
Thank you veru mush