This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.

Yeah tried it too, and it's working although this probably presents a possible issue, since I don't believe you are suppose to be able to change google authentication without the old authentication device, either way no need to disable mine.

Hi Joto,

Changed my phone and forgot to disable first, please disable authenticator for new one.

Thanks

| steamname: RedMan911
| steamID: STEAM_0:1:29075734
| steamID3: [U:1:58151469]
| steamID64: 76561198018417197
| customURL: http://steamcommunity.com/id/RedMan911
| steamrep: http://steamcommunity.com/profiles/76561198018417197

Hi I updated my phone and cant use the app. Can you please do the 48 hour freeze and reset it? Thanks.

Please fix it so had to disable it by mistake.

| steamname: _D_i_c_e_K_
| steam3ID: U:1:94083918
| steamID32: STEAM_0:0:47041959
| steamID64: http://steamcommunity.com/profiles/76561198054349646
| customURL: http://steamcommunity.com/id/DiceK

I disable it, removed the g-auth entry from my phone, but it still asks me for the code when logging in.
Please reset g-auth on my account and re-enable my account. Thanks.

| steamname: Ted Moss
| steam3ID: [U:1:186762970]
| steamID32: STEAM_0:0:93381485
| steamID64: http://steamcommunity.com/profiles/76561198147028698
| customURL: http://steamcommunity.com/id/ted_moss
| steamrep: http://steamrep.com/profiles/76561198147028698

Hi Joto!

I am having problems with my mobile, it is not working. I can't use any mobile app (whatsapp, gmail, facebook... so I can't open Google Authenticator too). I have just cancelled google authenticator on my profile here on web, but it says "ACCOUNT DISABLED
Account disabled by its owner. If you are the account owner, you can re-enable it by contacting an admin of Dispenser.tf."

I have already bought another mobile but it won't arrive until the next 3-4 weeks (bought it from Asia).

Could you enable my account again (without Google Authenticator), please?

Thanks!

Hey Joto, my phone got reset by accident while switching ROMs. Could you please reset G-Auth for my account? I haven't clicked on "DISABLE THIS ACCOUNT" yet by the way in the hopes that G-auth can be reset without disabling the account itself, but can do so if that's the way to proceed with this. Let me know if you need some kind of verification that I'm still in control of my Steam account and that this is not a hijacker. Thanks!

Alright, just did. Thanks!