This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.

my phone got factory reset please re-enable my account
| steamname: 누
| steam3ID: [U:1:113106864]
| steamID32: STEAM_0:0:56553432
| steamID64: http://steamcommunity.com/profiles/76561198073372592
| customURL: http://steamcommunity.com/id/ngamenet
| steamrep: http://steamrep.com/profiles/76561198073372592

My mobile phone broke and I can no longer access my Google Authenticator codes.
Would it be possible to remove it from my account?

after trade chroma key with bot
i tried to reactivate google authentificator but i don't take the code to make it on the app and now i can't access to my account and i disable it

| steamname: KoUkOu #0553
| steam3ID: [U:1:45257042]
| steamID32: STEAM_0:0:22628521
| steamID64: http://steamcommunity.com/profiles/76561198005522770
| customURL: http://steamcommunity.com/id/koukoutm
| steamrep: http://steamrep.com/profiles/76561198005522770

Hi Joto, could you reenable my account? I restored my phone.

| steamname: Dedicated Docile Didactic Dragon
| steam3ID: [U:1:94242885]
| steamID32: STEAM_0:1:47121442
| steamID64: http://steamcommunity.com/profiles/76561198054508613
| customURL:
| steamrep: http://steamrep.com/profiles/76561198054508613

my phone got factory reset please re-enable my account
| steamname: mitooil
| steam3ID: [U:1:46123039]
| steamID32: STEAM_0:1:23061519
| steamID64: http://steamcommunity.com/profiles/76561198006388767
| customURL: http://steamcommunity.com/id/mitooil
| steamrep: http://steamrep.com/profiles/76561198006388767

I forgot to backup apps and can no longer access my account.

GMT + 2:00

Galaxy Note 2 (GT-N7100)

Android

My phone got factory resetted, could you disable Google Authenticator?

| steamname: Timmaeh the Goat Pleasurer
| steam3ID: [U:1:22009353]
| steamID32: STEAM_0:1:11004676
| steamID64: http://steamcommunity.com/profiles/76561197982275081
| customURL: http://steamcommunity.com/id/timmer
| steamrep: http://steamrep.com/profiles/76561197982275081

hi, i please reset my authentication , i get problem with my phone so i factory reset it. thank you

| steamname: Dabu
| steam3ID: [U:1:99108395]
| steamID32: STEAM_0:1:49554197
| steamID64: http://steamcommunity.com/profiles/76561198059374123
| customURL: http://steamcommunity.com/id/dabudabu
| steamrep: http://steamrep.com/profiles/76561198059374123