This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.
1. On Google Authenticator setup problem.
First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.
If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device
2. On Google Authenticator reset request.
If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.
We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.
**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.
2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.
3. Please leave Google Authenticator DISABLED if you do not know what it is.
Replies
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April 27, 2016, 12:05 a.m.
Hi, I reset the google auth app settings on my phone, and the dispenser entry no longer there, please reset my auth. Thanks.
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May 15, 2016, 1:03 p.m.
hi, I did factory reset my on device. Please reset my auth on my account. (I already disabled my authenticator of my account on dispenser.tf). Thank you.
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May 21, 2016, 12:45 a.m.
The code isn't working
a) The timezone: GMT+08:00 b) The model of your device: Samsung Note 3 (SM-N900) c) The OS of your device: Android 5.0 |
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May 27, 2016, 12:10 a.m.
Can you please disabled google auth on my account? I factory reset my phone and lost the Auth data.
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June 10, 2016, 3:19 a.m.
It keeps telling me that I input an incorrect code even though I made a fresh bar code scan and tried multiple times. Thanks
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