This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.

Hi there,

Would it at all be possible to reset my Google Authenticator?
I have just updated my phone and have lost all of the codes that were stored and now I am unable to purchase from the bots.

Thanks

hi, i need reset my google authen, i just format my phone because it get error. i already disable my google Authenticator, but i need keep google Authenticator for security. thank you

I changed my phone and the google autheticator got messed up. Now my account is disabled, can you PLEASE re-enable it again? I will lose a lot of sales because of this, I hope you can help me out asap.

Thanks and EXTREMELY Sorry for the troubles!!
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Bot home page: http://dispenser.tf/acid
Steamid: http://steamcommunity.com/id/aciddrinker/

a) The timezone of your device
GMT -05:00, EST
b) The model of your device
Nexus 5
c) The OS of your device
Kitkat 4.4.4

Not sure what is going on but whenever I type my authenticator code in, nothing happens. It doesn't tell me if it's right or wrong on the website.


I'd like to reset my google authenticator and disable it, if my issue continues to occur.
It seems I have the same problem as quite a few people above me, my phone and computer are correctly synced to the correct time. I also synced my time with windows.update on the computer. Not sure what is going on, I believe it's a fault with the authentication page otherwise it would tell me wrong authentication code correct?

I have now disabled my account, I am currently waiting for an admin to reactivate it

Could I have my account reset please? I wiped my phone and forgot to disable the authenticator ahead of time. Thanks.

hi there!

i would like to get my account re-enabled again.
For some reason i could not verify my account anymore with my google authenticator (without updating the device), and now im stuck :(

Hi guys,

can u please reset my google authenticator? got a new phone and now nothing happens when i enter the code.
Im completly unable to trade. just bought some games, never sold something

Still need a Reset, please do it!