This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.

I'm logging in from my alt because there's something wrong with your site and I can't even goddamn press the button (nothing happens) to authenticate with Google Authenticator to even login. It's really annoying because the code resets every 30 seconds and your site doesn't seem to work.

a) The timezone of your device: GMT+8
b) The model of your device: Asus Zenfone 4
c) The OS of your device: Android 4.4.2

Account in Question:
| steamname: Noudaism
| steamID32: STEAM_0:1:53437416
| steamID64: http://steamcommunity.com/profiles/76561198067140561
| customURL: http://steamcommunity.com/id/noudaism
| steamrep: http://steamrep.com/profiles/76561198067140561

Details:
1. It's already synced to Google servers
2. Codes keep generating
3. Your site doesn't load when I press the button to confirm meaning that
4. Nothing happens and the code renews itself on my phone

Could you help reset the authenticator or remove it entirely? I've been wanting to get a premium account on the bot so I can resell my steam gifts automatically but since even this basic security step doesn't work, I'm really started to think twice about it.

Alright. I somehow got to this website but I can't do shit. It still wants me to key in the code but the problem is the buttons don't work and enter doesn't work either so I can't verify my login.

second reply:
want to reset my google authenticator(had to reinstall a new rom on my device) and reenable my account
thanks.
"Account enabled again, thanks"

1. GMT +9
2. IM-A900S
3. 4.4 Kit Kat

they said my google auth app code is invaild
i have 2 google account and both two are saying invaild code
already sync time
so i disabled my account to request reset google auth help me!

Didn't have dispenser on my google authenticator after reinstalling it and made it impossible for me to buy stuff on my main

| steamname: ♣A-Pathetic
| steam3ID: [U:1:60585549]
| steamID32: STEAM_0:1:30292774
| steamID64: http://steamcommunity.com/profiles/76561198020851277
| customURL: http://steamcommunity.com/id/A-Pathetic
| steamrep: http://steamrep.com/profiles/76561198020851277

Disable or not makes no difference for you in this case since you have not disabled google authenticator before formatting your phone. It is not going to be recoverable and the only solution is a reset from us.

Hello, I need to reset my account on dispenser.tf. I changed phones and I didn't even remember that this site used G-Auth because I don't use it often. Please let me know how to proceed. Thanks, codnik

Helo, Recently I changed my phone, and I forgot to Google-Authenticator disable.
Pease reset my account. thanks
| steamname: mono
| steam3ID: [U:1:31265704]
| steamID32: STEAM_0:0:15632852
| steamID64: http://steamcommunity.com/profiles/76561197991531432
| customURL: http://steamcommunity.com/id/mononono
| steamrep: http://steamrep.com/profiles/76561197991531432