This is the thread for every problems and requests for Google Authenticator. Please post here if you encounter any problem regarding Google Authenticator.

1. On Google Authenticator setup problem.

First, make sure your mobile device is synchronized to the Internet time. This is essential for the code being generated to work.

If the time is already synced but the code still isn't working, please provide these details:
a) The timezone of your device
b) The model of your device
c) The OS of your device

2. On Google Authenticator reset request.

If you are changing/resetting phone, please disable Google Authenticator yourself beforehand. So that you do not have to disable your account.

We have now a more strict rule on Google Authenticator reset request. Unless your account has only very low value of assets, now you cannot just come and say you want to reset G-Auth. There will be a 48 hour freeze period before you can reset. This period is to know whether the request is legit (i.e. not a 'fake' request by an account hijacker). If your account is hijacked, you should post here ASAP to inform us that no G-Auth reset request should be taken for your account, in order to protect your items. If you do not want your account to be frozen, you should be well-prepared before you reset or replace a mobile device, or submit a request beforehand.

**IMPORTANT**
1. Please consider using Google Authenticator as a security method if you have a reasonable amount of valuable items. Google Authenticator is an effective way of protecting your items. We won't be responsible for any of your loss if it is caused by account hijacking.

2. Please leave Google Authenticator DISABLED if you do not store any items nor Bitcoins here.

3. Please leave Google Authenticator DISABLED if you do not know what it is.

Hi Joto Sir,

Please renable my dispenser account. I happened to disable it after I reformatted my phone.

| steamname: ~★「ϟ MR ROBATMAN ϟ」★~
| steam3ID: [U:1:84261542]
| steamID32: STEAM_0:0:42130771
| steamID64: http://steamcommunity.com/profiles/76561198044527270
| customURL: http://steamcommunity.com/id/MrRobatman
| steamrep: http://steamrep.com/profiles/76561198044527270

If you need further proof, feel free to add me on steam.

Hi! I've just disabled my account because I've lost the phone and I can't get the code with Google Authenticator for my account.

I want to re-enable it and use Google Authenticator on my new phone.


| steamname: # Jay #
| steam3ID: [U:1:63443571]
| steamID32: STEAM_0:1:31721785
| steamID64: http://steamcommunity.com/profiles/76561198023709299
| customURL: http://steamcommunity.com/id/finallyjay
| steamrep: http://steamrep.com/profiles/76561198023709299

Thanks.

Hey Joto,
I've just disabled my account because my phone recently crashed and I can't get the code with Google Authenticator anymore. I have reformatted my phone now and would like to sync the google authenticator again so can you please help me? Thanks.

hello
I recently changed my phone (Samsung galaxy s3 neo) and i can't access the site because google authenticator.

Please, i want to enable my account.
Thanks for Help!

a) The timezone of your device: GMT+2
b) The model of your device: Samsung Galaxy s3 Neo
c) The OS of your device: Android 4.4.2

Account in Question:
| steamname: AliNasser
| steam3ID: 76561198076225910
| steamID32: STEAM_0:0:76664801

please re-enable my account,i just reset my phone and i missing my google authenticator
i'm the owner of this account

Please sync your phone with internet time.

Also do not choose a non-standard time zones "Half-hour timezone".

Hello Joto, please reenable my dispenser account.

I got a new phone, so I had to disable.

| steamname: [3FX][HYPER] Famguyb
| steam3ID: [U:1:99395034]
| steamID32: STEAM_0:0:49697517
| steamID64: http://steamcommunity.com/profiles/76561198059660762
| customURL: http://steamcommunity.com/id/famguyb
| steamrep: http://steamrep.com/profiles/76561198059660762

Hello Joto,
I broken my phone and i can't access this site because google authenticator.
Please, i need re-enabled my shop and disable google authenticator to keep my items :(
Thanks for Help!

Account in Question:
| steamname: MageC
| steam3ID: [U:1:29463881]
| steamID32: STEAM_0:1:14731940
| steamID64: http://steamcommunity.com/profiles/76561197989729609
| customURL: http://steamcommunity.com/id/magec9
| steamrep: http://steamrep.com/profiles/76561197989729609