Forum/Support Market
Busy icon
If you have lost items, please report with the following information:

1. The item(s) that is missing from your inventory.
2. The Steam Inventory History of your transaction. (example: 22 Apr You traded with Dispenser.tf Logistic. 7:27pm – Rust.)

I will reassign the items directly to your inventory upon confirmation (if it's a database syncing problem), or compensate you in metal/credit.

*IMPORTANT*: To save us some time, please only consider your items 'lost' if they have not been registered after an hour of trade. It is perfectly normal for your items to be recognized late as the Steam API does not always give the immediate response.

Also, please edit your post if your lost items has already restored.

NOTE 1: I may not reply to every posts here. You can check back and see if the items are restored.
NOTE 2: Please only report missing tradable items here. For untradable gifts, please use the other forum thread.
Replies

1. Eureka Effect, Gunslinger
2. They were gained from the auto-trade: http://i.imgur.com/x6SDSkM.png?1
The items seem to be taking up space in my inventory, but I can't see or select them: http://i.imgur.com/SL3xsDW.png?1

What browser do you use?
You can try deleting the cache and Ctrl+F5, or try with a different browser.
It looks like a problem of Javascript not being run.

1. Eureka Effect, Gunslinger
2. They were gained from the auto-trade: http://i.imgur.com/x6SDSkM.png?1
The items seem to be taking up space in my inventory, but I can't see or select them: http://i.imgur.com/SL3xsDW.png?1

What browser do you use?
You can try deleting the cache and Ctrl+F5, or try with a different browser.
It looks like a problem of Javascript not being run.

Chrome: Version 27.0.1453.110 m
Refreshing cache did nothing. Javascript is enabled. The only errors seem to be related to google ads.

The items are showing up in Firefox though, so it seems to be at least Chrome related.

1. About 16 reclaimed metal
This has been dealt with, thanks :)

1. Eureka Effect, Gunslinger
2. They were gained from the auto-trade: http://i.imgur.com/x6SDSkM.png?1
The items seem to be taking up space in my inventory, but I can't see or select them: http://i.imgur.com/SL3xsDW.png?1

What browser do you use?
You can try deleting the cache and Ctrl+F5, or try with a different browser.
It looks like a problem of Javascript not being run.

Chrome: Version 27.0.1453.110 m
Refreshing cache did nothing. Javascript is enabled. The only errors seem to be related to google ads.

The items are showing up in Firefox though, so it seems to be at least Chrome related.

Could be ad-blocker or other kind of pop-up blocker as well.

1. Eureka Effect, Gunslinger
2. They were gained from the auto-trade: http://i.imgur.com/x6SDSkM.png?1
The items seem to be taking up space in my inventory, but I can't see or select them: http://i.imgur.com/SL3xsDW.png?1

What browser do you use?
You can try deleting the cache and Ctrl+F5, or try with a different browser.
It looks like a problem of Javascript not being run.

Chrome: Version 27.0.1453.110 m
Refreshing cache did nothing. Javascript is enabled. The only errors seem to be related to google ads.

The items are showing up in Firefox though, so it seems to be at least Chrome related.

Could be ad-blocker or other kind of pop-up blocker as well.

The only extension that I think could be blocking them is an ad-blocker, but that's disabled on here. I tried looking at the items in incognito on Chrome, aka disabling all extensions, and it worked. So it must be one of the extensions I have.

Thanks for the help! If I find out which, I'll edit this comment.

Edit: seems to be related to a user script, CheckBoxMate I'm guessing: http://userscripts.org/scripts/show/73700

1. I'm missing 4 cards (Demoman, Engineer, Pyro, Scout).
2. They're all from the trade 463839. Only 1 out of the 5 cards is showing in my shop's inventory.

1. I'm missing 4 cards (Demoman, Engineer, Pyro, Scout).
2. They're all from the trade 463839. Only 1 out of the 5 cards is showing in my shop's inventory.

I have reassigned you 4 cards, but I do not have an Engineer card here, so I chose a random one instead.

1. I'm missing 1 Unreal Deal gift.
2. I added 2 on (May 30, 2013, 12:36 a.m. 451167). I took 1 out on (June 11, 2013, 3:53 a.m. 461387), but the other one is missing.

1. A full set of tf2 cards
2. I had almost 2 full sets in my bot, I took out one and now I have 2 cards left in my shop. No clue what happened.

1. I'm missing 1 Unreal Deal gift.
2. I added 2 on (May 30, 2013, 12:36 a.m. 451167). I took 1 out on (June 11, 2013, 3:53 a.m. 461387), but the other one is missing.

Got it.

1. A full set of tf2 cards
2. I had almost 2 full sets in my bot, I took out one and now I have 2 cards left in my shop. No clue what happened.

I found your cards and have reassigned them. Yes there is some bugs about trading cards/steam gift withdrawal that is causing items to 'drop'. We are trying to improve the handling of non-schema items. Sorry for the inconvenience.

Thanks so much Joto :)

1. Masters Yellow Belt, Full Metal Drill Helmet, Cyborg Stunt Helmet.
2. I have no idea what went wrong. I logged in yesterday with all my items in there, and when I logged in just a minute ago, they were all gone. Also, my wall post are gone.

1. Masters Yellow Belt, Full Metal Drill Helmet, Cyborg Stunt Helmet.
2. I have no idea what went wrong. I logged in yesterday with all my items in there, and when I logged in just a minute ago, they were all gone. Also, my wall post are gone.

Can you take screenshot of your trade history (the steam one) to show that at which time you have traded the items to the bots?

1. A single Heavy TF2 Steam Trading Card
2. I had two in my shop's inventory (After transaction 464095), and after taking one out (along with three scrap in transaction 465985) the other one was no longer showing in my shop. This happened just a few minutes ago.

1. A single Heavy TF2 Steam Trading Card
2. I had two in my shop's inventory (After transaction 464095), and after taking one out (along with three scrap in transaction 465985) the other one was no longer showing in my shop. This happened just a few minutes ago.

It should be recovered. Please check.