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If you have lost items, please report with the following information:

1. The item(s) that is missing from your inventory.
2. The Steam Inventory History of your transaction. (example: 22 Apr You traded with Dispenser.tf Logistic. 7:27pm – Rust.)

I will reassign the items directly to your inventory upon confirmation (if it's a database syncing problem), or compensate you in metal/credit.

*IMPORTANT*: To save us some time, please only consider your items 'lost' if they have not been registered after an hour of trade. It is perfectly normal for your items to be recognized late as the Steam API does not always give the immediate response.

Also, please edit your post if your lost items has already restored.

NOTE 1: I may not reply to every posts here. You can check back and see if the items are restored.
NOTE 2: Please only report missing tradable items here. For untradable gifts, please use the other forum thread.
Replies

Hi,

ALL OK :)

Thanks,

I have trouble with a recent transaction I did to my personal trading bot.
It is listed as transaction 688832, a couple of festives.
The trade went through and the items are in the bot's inventory but one the page it is listed as "Session Expired".
Since its my personal bot its not a big deal but I would like to use them in a few trades.

*FIXED*

1. Tam O' Shanter, Metal Slug, Modest Metal Pile of Scrap, Company Man #17862, Doe-Boy #9335
2. ID 690065

All problems should be fixed.
ZakMcRofl: I am not going to check because our system is designed that VIP should never lose their items. The items should appear sooner or later. Please follow up if they do not.

It was fixed, and i have gotten my items back

missing 6 ref total 3 from 2 separate attempted transactions (695113 & 695115) i think.

I tried to purchase some items using my credit and it took the refined but didn't give me the items and didn't recredit me.

hi,
i think that i lost 14 keys

Purchase (Pool, Rollback)
Jan. 31, 2014, 9:49 a.m. 695079, Verified (4 keys)



Purchase (Pool, Rollback)
Jan. 31, 2014, 6:23 a.m. 694751, Verified

(10 keys)


missing 6 ref total 3 from 2 separate attempted transactions (695113 & 695115) i think.

I tried to purchase some items using my credit and it took the refined but didn't give me the items and didn't recredit me.

Thanks for reporting this bug. I have credited you back.

1. I think I lost a few Insurgency copies or at least have not gotten the TF2 keys I was trading them for. I have 9 copies an hour or so ago and then suddenly it went down to 3 with only 3 keys in payment.
2. http://prntscr.com/2odxsu , http://prntscr.com/2odyw0 , http://prntscr.com/2odz1f
My amounts may not be exact but I KNOW I did not recieve the amount of keys I was supposed to get for what I traded each copy for. I only got about 9 keys in the end for 8 copies or so. I was trading them for 3 keys each o.O So maybe its a bug or something :P

Hi, 1 copy not list on my shop inventory

1. Fallout: New Vegas

2. http://dispenser.tf/shop_log/14334/
Exchange (Completed)
Feb. 1, 2014, 9:07 a.m. 697043, Verified
In: 2 Fallout: New Vegas but only 1 available in my shop inventory

thanks in advance

Hey, My first time on this site and I exchanged my Bill's hat painted Balaclavas a are forever, but it does not show on my shop :(. I also checked the bot i traded it to and i see my bill's in its invetory. PLEASE HELP! The ID of the trade is 696928, 3 hours has passed.

Also the agent was dispenser 05.

1. The Ship - 2 Pack Gift - 2 Copies
2. ID: 697105
Agent: Dispenser 05 (Lv.1)

Missing: Towering Titanium Pillar of Hats (listed for 1.33 ref).

I received the following earlier this evening:
Dispenser 03 (Lv.1): Accepted: Refined Metal, Reclaimed Metal. Your shop has 8 slots left.

I haven't conducted any transactions with the bot today. My shop currently has 9 slots free despite this. Help please :) - Toad

4 Tour of Duty tickets were purchased from my store for 2 keys, but the keys did not appear in my inventory (but the tickets are gone).

This line appears in my store activity log:

Purchase (Batch, Completed)
Feb. 1, 2014, 9:35 a.m. 697061, Verified