Forum/Support Market
Busy icon
Missing Items
Problems, Dispenser.tf, Announcement
Sept. 16, 2012, 4:18 a.m. (Last edited by Joto on Sept. 16, 2012, 4:18 a.m.)
If you have lost items, please report with the following information:

1. The item(s) that is missing from your inventory.
2. The Steam Inventory History of your transaction. (example: 22 Apr You traded with Dispenser.tf Logistic. 7:27pm – Rust.)

I will reassign the items directly to your inventory upon confirmation (if it's a database syncing problem), or compensate you in metal/credit.

*IMPORTANT*: To save us some time, please only consider your items 'lost' if they have not been registered after an hour of trade. It is perfectly normal for your items to be recognized late as the Steam API does not always give the immediate response.

Also, please edit your post if your lost items has already restored.

NOTE 1: I may not reply to every posts here. You can check back and see if the items are restored.
NOTE 2: Please only report missing tradable items here. For untradable gifts, please use the other forum thread.
Replies

April 3, 2015, 9:33 a.m. (Last edited by Greenma on April 6, 2015, 8:38 a.m.)
EDIT :solved, thanks

April 3, 2015, 11:46 a.m. (Last edited by Csoro Ranger on April 3, 2015, 5:14 p.m.)
So, I had this problem: https://dispenser.tf/forum/view/17199/
I thought that I have those gifts, but I can't find them in my alt account's inventory now. I bought the gifts so they weren't revoked. Could you check my bot? I can see the gifts in my bot's inventory, but I can't see them on Dispenser.

1. 2 copies of Counter-Strike: Global Offensive (Giftable ones)
2. Gift Accept 31 March 2015, 20:09:12 UTC

Thanks in advance!

EDIT: Thanks! I've got them back.

April 3, 2015, 1:32 p.m. (Last edited by Vitalik95 on April 3, 2015, 1:33 p.m.)
again, 151 cs keys stuck in my bot bp
https://dispenser.tf/Vitalik95

April 3, 2015, 3:03 p.m. (Last edited by Judicious Use Of Deadly Force on April 3, 2015, 3:40 p.m.)
Problem solved, yay~ thanks! (^ ^)

April 8, 2015, 8:47 p.m. (Last edited by Xsesis on April 10, 2015, 6:16 a.m.)
EDIT: I got one of three missing gifts back. I'm still missing two.
EDIT #2: the other two gifts are in the bot's inventory, but not showing up on site. And now I'm missing a South Park gift too.
EDIT #3: Got all Hyperdimension Neptunia Re;Birth1 gifts. I think I'm still missing a South Park copy.

Dispenser: http://dispenser.tf/id/76561198073322614
I just noticed they're missing. I had a total of 4 Hyperdimension Neptunia Re;Birth1 gifts. Sold one and today, I added 3 more Hyperdimension Neptunia Re;Birth1 gifts into the bot. I put it up for trade and they're just... Not there. They're not in the bot's inventory anymore either. There's still one copy in the bot's inventory, but not showing on site. Also, I checked the Inventory Logs and it states that I've deposited 4 in total but there's only record of one purchase in my Gift Log.

1. 3 Hyperdimension Neptunia Re;Birth1 gifts
2. Gift Log: http://imgur.com/n03HN97
Inventory Logs: http://imgur.com/BKA8Iis / http://imgur.com/2rVlxAh

Thank you in advance!

April 10, 2015, 1:43 a.m. (Last edited by ZenchiZennou on April 10, 2015, 11:28 a.m.)
1. 1 Arma 3 - Extended Edition (Includes 2 items: Arma 3, Arma 3 DLC Bundle)
2. April 10, 2015, midnight - [Withdraw] Withdrew from Dispenser 509 (VIP) unassigned by ZenchiZennou's Item Shop by ZenchiZennou.

I was able to put the game up for trade and then it disappeared shortly afterwards.

EDIT:

Fixed.

April 10, 2015, 7:38 a.m. (Last edited by binary100101 on April 11, 2015, 1:19 a.m.)
1. 2x H1Z1 untradable gifts
2. 09 April 2015, 21:50:26 JST (ID: 1790197 1558057 80c71d979aa5fe66af96e8f632efb1190143cbc0)
Pictures: http://imgur.com/a/CV268

Hello, looks like Dispenser's system missed 2x H1Z1 gifts, although receiving them actually and keeping in the bot inventory.
After a day and a few transference, those gifts are still not shown on the site.

Since this seems to be untouchable from my side, I want to request your help if there is a way to update it manually.
Thank you in advance.

EDIT: Continue to further reply.

April 10, 2015, 9:22 a.m. (Last edited by Wasda on April 10, 2015, 5:13 p.m.)
Fixed, thank you

April 10, 2015, 2:54 p.m. (Last edited by Joto on April 10, 2015, 3:08 p.m.)
1. 2x H1Z1 untradable gifts
2. 09 April 2015, 21:50:26 JST (ID: 1790197 1558057 80c71d979aa5fe66af96e8f632efb1190143cbc0)
Pictures: http://imgur.com/a/CV268

Hello, looks like Dispenser's system missed 2x H1Z1 gifts, although receiving them actually and keeping in the bot inventory.
After a day and a few transference, those gifts are still not shown on the site.

Since this seems to be untouchable from my side, I want to request your help if there is a way to update it manually.
Thank you in advance.

There is recently a Steam problem that the inventory will not update itself when an item is gifted away. This has been causing some problem for us here because we cannot check properly whether items are exchanged or not. For these 2x H1Z1, they are already sold to a buyer called Capt.Awesome (you can find in the inventory history that 2 ToD tickets + 8 keys are received yet this is not recorded in our shop history). You see there are 4x H1Z1 in the inventory as the inventory is not updated. I have logged in to the bot and have confirmed that there are actually only 2x H1Z1 (two of them gives an error when trying to gift them away). Then I sent a tradable gift to the bot and these 2x H1Z1 has disappeared.

EDIT: Send a tradable gift to your bot when this happens will update the inventory.

April 11, 2015, 12:35 a.m. (Last edited by Sejk on April 11, 2015, 7:25 a.m.)
Hello

I am missing 3x Injustice: Gods Among Us Ultimate Edition
Bot recived gifts and I can see games in Dispenser 482 (VIP)`s inventory but games do not show up in my Gifts shop inventory.I was able to create trade for those games, but then they vanished from my shop.Some user who was trying to buy one of games reported to me some `sync problem`.
Thanks in advance for all the help!

Edit:Fixed,thanks a lot!

April 11, 2015, 12:50 a.m. (Last edited by binary100101 on April 12, 2015, 8 p.m.)
There is recently a Steam problem that the inventory will not update itself when an item is gifted away. This has been causing some problem for us here because we cannot check properly whether items are exchanged or not. For these 2x H1Z1, they are already sold to a buyer called Capt.Awesome (you can find in the inventory history that 2 ToD tickets + 8 keys are received yet this is not recorded in our shop history). You see there are 4x H1Z1 in the inventory as the inventory is not updated. I have logged in to the bot and have confirmed that there are actually only 2x H1Z1 (two of them gives an error when trying to gift them away). Then I sent a tradable gift to the bot and these 2x H1Z1 has disappeared.

EDIT: Send a tradable gift to your bot when this happens will update the inventory.


Thank you for the reply. Looks like I didn't searched enough for this problem.
According to your information, I had checked both inventory and "Shop Transactions" history again. And found there was a trade which didn't recorded in "Shop Transactions", while inventory history shown key transference for it. Without that trade log, the number of keys I withdrew after it would be a contradiction, obviously.
The trade was recorded as [Waiting for gift accept] trade, which is incomplete and won't show up as "Completed" tasks in shop transactions history. http://imgur.com/a/ocfoB

So, I had believed this problem was fixed too, but there occurred another problem. 2x H1Z1 in the bot's inventory won't show up, again, and it can't be fixed by sending/receiving both tradable/untradable gifts. http://imgur.com/a/n0QTX
Although I actually fixed that "gift sync" problem tested by using a gift of Risk of Rain. http://imgur.com/a/ghCi0

So, say in short and knowingly this would include a denial for your reply, but I have one supposition that makes this situation possible to happen.
"The 2x H1Z1 was actually missed from search by Dispenser's system somehow, and still be in bot's inventory. Therefore, the [Waiting for gift accept] trade I mentioned above remains incomplete, because there is a difference between 2x H1Z1 gifts actually sent by the bot and the system had been handled."
Since I'm not a creator of this site I don't know how this supposition is correct, but according to the situation I write below, this was the only answer I got.

1. When I found that missing gift again, I had 1x H1Z1 in my Dispenser's inventory. So I tried to withdraw it, but got an error message about "out of inventory sync" and it was disappeared, by the fix system automatically did.
2. I tried the fix you mentioned (sending a tradable gift), but it didn't changed anything.
3. I purposely made that "Steam inventory sync" problem by sending an untradable gift of Risk of Rain. And successfully fixed it by depositing tradable gift of Half-Life 2. http://imgur.com/a/ghCi0
4. I counted number of keys in the bot's inventory, to check if I indeed traded 2x H1Z1 already and received keys for them. But there was only correct number and nothing wrong (this can be wrong if both Steam and TF2 inventory go out of sync, though).

Sorry about making you to read this long reply. If there are anything you need to know, please say me freely.
Thank you.

EDIT: Continue to further reply

April 11, 2015, 3:48 a.m. (Last edited by Joto on April 11, 2015, 3:59 a.m.)
Thank you for the reply. Looks like I didn't searched enough for this problem.
According to your information, I had checked both inventory and "Shop Transactions" history again. And found there was a trade which didn't recorded in "Shop Transactions", while inventory history shown key transference for it. Without that trade log, the number of keys I withdrew after it would be a contradiction, obviously.
The trade was recorded as [Waiting for gift accept] trade, which is incomplete and won't show up as "Completed" tasks in shop transactions history. http://imgur.com/a/ocfoB

So, I had believed this problem was fixed too, but there occurred another problem. 2x H1Z1 in the bot's inventory won't show up, again, and it can't be fixed by sending/receiving both tradable/untradable gifts. http://imgur.com/a/n0QTX
Although I actually fixed that "gift sync" problem tested by using a gift of Risk of Rain. http://imgur.com/a/ghCi0

So, say in short and knowingly this would include a denial for your reply, but I have one supposition that makes this situation possible to happen.
"The 2x H1Z1 was actually missed from search by Dispenser's system somehow, and still be in bot's inventory. Therefore, the [Waiting for gift accept] trade I mentioned above remains incomplete, because there is a difference between 2x H1Z1 gifts actually sent by the bot and the system had been handled."
Since I'm not a creator of this site I don't know how this supposition is correct, but according to the situation I write below, this was the only answer I got.

1. When I found that missing gift again, I had 1x H1Z1 in my Dispenser's inventory. So I tried to withdraw it, but got an error message about "out of inventory sync" and it was disappeared, by the fix system automatically did.
2. I tried the fix you mentioned (sending a tradable gift), but it didn't changed anything.
3. I purposely made that "Steam inventory sync" problem by sending an untradable gift of Risk of Rain. And successfully fixed it by depositing tradable gift of Half-Life 2. http://imgur.com/a/ghCi0
4. I counted number of keys in the bot's inventory, to check if I indeed traded 2x H1Z1 already and received keys for them. But there was only correct number and nothing wrong (this can be wrong if both Steam and TF2 inventory go out of sync, though).

Sorry about making you to read this long reply. If there are anything you need to know, please say me freely.
Thank you.

I am a bit confused about your second paragraph as I do not think there are any more missing gifts. The previous 2x H1Z1 sale was not logged on the site because of the Steam error but the 2 ToD + 16 keys are already received by you, if that is still causing any confusion. And I checked the activity afterwards and the current amount of gifts should be correct, too. Maybe by the time of your post there were missing gifts but not now?

To those who may be interested, I also would like to elaborate a bit about the difference between "Completed" and "Waiting for gift accept". "Completed" is more or less a completed trade that is only waiting for a final confirm from the Steam Web API. You may see a trade being stuck at this phase only when the API is down and the final confirm never comes. "Waiting for gift accepted" was original used to mark gift offer that is not yet redeemed. But nowadays you would sometimes see that a trade is stuck in this state after the sent gifts are already redeemed. And the reason is what we have discussed above. The system is confused by the "ghost" items that remain in the inventory of the sender and has decided that the gifts are not yet redeemed.

April 11, 2015, 5:51 a.m. (Last edited by binary100101 on April 12, 2015, 8:06 p.m.)
I am a bit confused about your second paragraph as I do not think there are any more missing gifts. The previous 2x H1Z1 sale was not logged on the site because of the Steam error but the 2 ToD + 16 keys are already received by you, if that is still causing any confusion. And I checked the activity afterwards and the current amount of gifts should be correct, too. Maybe by the time of your post there were missing gifts but not now?

To those who may be interested, I also would like to elaborate a bit about the difference between "Completed" and "Waiting for gift accept". "Completed" is more or less a completed trade that is only waiting for a final confirm from the Steam Web API. You may see a trade being stuck at this phase only when the API is down and the final confirm never comes. "Waiting for gift accepted" was original used to mark gift offer that is not yet redeemed. But nowadays you would sometimes see that a trade is stuck in this state after the sent gifts are already redeemed. And the reason is what we have discussed above. The system is confused by the "ghost" items that remain in the inventory of the sender and has decided that the gifts are not yet redeemed.


Sorry about confusing you.
To say it simple, there is still 2x H1Z1 difference between Dispenser inventory and Steam. And number of keys are not enough if I supposed those 2 gifts are traded.
http://imgur.com/a/trtBu
Also if I remember correctly, H1Z1 gifts number now on Dispenser is 2 less than what I sent from zero point.

EDIT: The problem is fixed now, and I can see the correct number of H1Z1 gifts on Dispenser.
I don't know this was just a huge lag, or you fixed it, but thank you for all the help anyways. Hope this problem won't be a big as I can see this happening to everyone now.

April 11, 2015, 12:15 p.m. (Last edited by ✪ BlackBurn on April 11, 2015, 6:09 p.m.)
Hello,

I'm currently missing gift(s) at bot's inv , its GTA 5 Tier 3.

I made a trade with it yesterday and everything went fine , today i couldnt find it at bot's inv or even sold , i checked history and it hasnot been sold , sent another gift and after few mins -- gift has been disappeard from shop inv.

Now , both gifts are on bot's inv once again , but i can see 'em at shop inv at the website.

Screenshots :

Transaction at website : http://i.imgur.com/fRiuxlW.png?2
Shop inv at websitee : http://i.imgur.com/6Z7IhEc.png?1
Steam inv ( 58 gifts ) at website ( 56 ) : http://i.imgur.com/9gg7MvT.png?1

April 12, 2015, 3:37 a.m.
I am a bit confused about your second paragraph as I do not think there are any more missing gifts. The previous 2x H1Z1 sale was not logged on the site because of the Steam error but the 2 ToD + 16 keys are already received by you, if that is still causing any confusion. And I checked the activity afterwards and the current amount of gifts should be correct, too. Maybe by the time of your post there were missing gifts but not now?

To those who may be interested, I also would like to elaborate a bit about the difference between "Completed" and "Waiting for gift accept". "Completed" is more or less a completed trade that is only waiting for a final confirm from the Steam Web API. You may see a trade being stuck at this phase only when the API is down and the final confirm never comes. "Waiting for gift accepted" was original used to mark gift offer that is not yet redeemed. But nowadays you would sometimes see that a trade is stuck in this state after the sent gifts are already redeemed. And the reason is what we have discussed above. The system is confused by the "ghost" items that remain in the inventory of the sender and has decided that the gifts are not yet redeemed.


Sorry about confusing you.
To say it simple, there is still 2x H1Z1 difference between Dispenser inventory and Steam. And number of keys are not enough if I supposed those 2 gifts are traded.
http://imgur.com/a/trtBu
Also if I remember correctly, H1Z1 gifts number now on Dispenser is 2 less than what I sent from zero point.

I can see the problem now. I will look for what's wrong there.
Top Back
 
About
This Site Usage Terms
Getting Started
Deposit Keys Deposit Inventory
Support
Help Documentation Forum
Premium Payment
PayPal/Bitcoin Steam Items