Forum/Support Market
Busy icon
Missing Items
Problems, Dispenser.tf, Announcement
Sept. 16, 2012, 4:18 a.m. (Last edited by Joto on Sept. 16, 2012, 4:18 a.m.)
If you have lost items, please report with the following information:

1. The item(s) that is missing from your inventory.
2. The Steam Inventory History of your transaction. (example: 22 Apr You traded with Dispenser.tf Logistic. 7:27pm – Rust.)

I will reassign the items directly to your inventory upon confirmation (if it's a database syncing problem), or compensate you in metal/credit.

*IMPORTANT*: To save us some time, please only consider your items 'lost' if they have not been registered after an hour of trade. It is perfectly normal for your items to be recognized late as the Steam API does not always give the immediate response.

Also, please edit your post if your lost items has already restored.

NOTE 1: I may not reply to every posts here. You can check back and see if the items are restored.
NOTE 2: Please only report missing tradable items here. For untradable gifts, please use the other forum thread.
Replies

Oct. 29, 2012, 6:07 a.m.
Hey there. Tried to make a withdrawal of 4 reclaimed tonight from Dispenser 10. Something went wrong with the Steam trade and it closed. The reclaimed still appear in my inventory, but are now grayed out. So I guess technically the items aren't *missing*, but they are inaccessible to me.


Now they are no longer greyed out?


Thanks a lot! You rule.


Well, I did nothing. I just thought it would resolve itself. The update on item status can be very slow upon steam error / cancellation of trade.

Oct. 29, 2012, 7:03 a.m.
Hello,
a crate #51 is missing from my shop. I put 2 crates in my shop for 1 rec each. Now my inventory only have 1 rec. The history log shows a system error --> https://pbs.twimg.com/media/A6WKOMBCEAAQWne.jpg:large . My agent is 39 (if I'm not mistaken because 39 is still on my friend list). Thanks

Oct. 29, 2012, 6:21 p.m.
I bought a key using offline purchase and never received it. I think the bot on which it was stored was broken at the time since it kept nagging me to add it to my friends list when I already had.

I also deposited two refined metal to ATM 01 (http://i.imgur.com/G8fK1.png) and never received the credit.


Got your key, investigating about the credit.

You're awesome.

Oct. 30, 2012, 5:52 a.m.
Hello,
a crate #51 is missing from my shop. I put 2 crates in my shop for 1 rec each. Now my inventory only have 1 rec. The history log shows a system error --> https://pbs.twimg.com/media/A6WKOMBCEAAQWne.jpg:large . My agent is 39 (if I'm not mistaken because 39 is still on my friend list). Thanks


I forgot if I have reviewed this already. I thought I did reassigned one reclaimed metal to your inventory.

Oct. 30, 2012, 4:12 p.m.
Hello,
a crate #51 is missing from my shop. I put 2 crates in my shop for 1 rec each. Now my inventory only have 1 rec. The history log shows a system error --> https://pbs.twimg.com/media/A6WKOMBCEAAQWne.jpg:large . My agent is 39 (if I'm not mistaken because 39 is still on my friend list). Thanks


I forgot if I have reviewed this already. I thought I did reassigned one reclaimed metal to your inventory.

No change yet unfortunately, my inventory still only get 1 rec --> http://i47.tinypic.com/av27hg.jpg

Nov. 1, 2012, 2:30 a.m.
I deposited a number of Halloween spells with Dispenser 31. The trade went through with out error on my end, and the spells are no longer in my backpack, however they have not shown up in my shop inventory. The task's status is still "Inviting". Task id: 107351. Thanks.

Nov. 1, 2012, 5:38 a.m.
Hello,
a crate #51 is missing from my shop. I put 2 crates in my shop for 1 rec each. Now my inventory only have 1 rec. The history log shows a system error --> https://pbs.twimg.com/media/A6WKOMBCEAAQWne.jpg:large . My agent is 39 (if I'm not mistaken because 39 is still on my friend list). Thanks


I forgot if I have reviewed this already. I thought I did reassigned one reclaimed metal to your inventory.

No change yet unfortunately, my inventory still only get 1 rec --> http://i47.tinypic.com/av27hg.jpg


Added 1 rec to your inventory. Sorry for the late reply.

Nov. 1, 2012, 5:39 a.m.
I deposited a number of Halloween spells with Dispenser 31. The trade went through with out error on my end, and the spells are no longer in my backpack, however they have not shown up in my shop inventory. The task's status is still "Inviting". Task id: 107351. Thanks.


I found 9 of them and have reassigned them to your inventory.

Nov. 1, 2012, 1:56 p.m.
I deposited a number of Halloween spells with Dispenser 31. The trade went through with out error on my end, and the spells are no longer in my backpack, however they have not shown up in my shop inventory. The task's status is still "Inviting". Task id: 107351. Thanks.


I found 9 of them and have reassigned them to your inventory.


Thanks!

Nov. 1, 2012, 5:36 p.m. (Last edited by Jazz v2 on Nov. 1, 2012, 7:02 p.m.)
Hello, my ATM has .33 ref in it, but i am unable to deposit 2 reclaimed metal to make it 1ref.
can you just put .33rec into my inventory so i am able to withdraw it?

Nov. 2, 2012, 7:10 a.m.
Hello,
a crate #51 is missing from my shop. I put 2 crates in my shop for 1 rec each. Now my inventory only have 1 rec. The history log shows a system error --> https://pbs.twimg.com/media/A6WKOMBCEAAQWne.jpg:large . My agent is 39 (if I'm not mistaken because 39 is still on my friend list). Thanks


I forgot if I have reviewed this already. I thought I did reassigned one reclaimed metal to your inventory.

No change yet unfortunately, my inventory still only get 1 rec --> http://i47.tinypic.com/av27hg.jpg


Added 1 rec to your inventory. Sorry for the late reply.

Thanks a lot for your help mate :)

Nov. 2, 2012, 4:21 p.m.
I withdrew 3 scrap and deposited a Soldier Soul, Engineer Soul, and Spy Soul, but only the Spy Soul appeared in my shop inventory. Task ID is 114370.

Nov. 2, 2012, 8:42 p.m.
I just closed a trade with the intent to make it, and now the items are greyed and I can't touch them. It was a Spy Soul and 4 Sniper Souls. On top of that, the bot's inventory is empty (Dispenser 48). I'm having a whole heap of issues today. :\

Nov. 3, 2012, 5:54 a.m.
I just closed a trade with the intent to make it, and now the items are greyed and I can't touch them. It was a Spy Soul and 4 Sniper Souls. On top of that, the bot's inventory is empty (Dispenser 48). I'm having a whole heap of issues today. :\


Everything fixed hopefully. ;)

Nov. 3, 2012, 11:59 a.m. (Last edited by Joto on Nov. 4, 2012, 11:08 a.m.)
I just closed a trade with the intent to make it, and now the items are greyed and I can't touch them. It was a Spy Soul and 4 Sniper Souls. On top of that, the bot's inventory is empty (Dispenser 48). I'm having a whole heap of issues today. :\


Everything fixed hopefully. ;)
Yup, everything's back, and I was able to close and start a new trade. Thanks <3
Top Back
 
About
This Site Usage Terms
Getting Started
Deposit Keys Deposit Inventory
Support
Help Documentation Forum
Premium Payment
PayPal/Bitcoin Steam Items