Forum/Support Market
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If you have lost items, please report with the following information:

1. The item(s) that is missing from your inventory.
2. The Steam Inventory History of your transaction. (example: 22 Apr You traded with Dispenser.tf Logistic. 7:27pm – Rust.)

I will reassign the items directly to your inventory upon confirmation (if it's a database syncing problem), or compensate you in metal/credit.

*IMPORTANT*: To save us some time, please only consider your items 'lost' if they have not been registered after an hour of trade. It is perfectly normal for your items to be recognized late as the Steam API does not always give the immediate response.

Also, please edit your post if your lost items has already restored.

NOTE 1: I may not reply to every posts here. You can check back and see if the items are restored.
NOTE 2: Please only report missing tradable items here. For untradable gifts, please use the other forum thread.
Replies

Had a Bonk Boy up for sale for 2.33. The trade in my shop went grayed out. I don't know if it sold or just bugged. Tried to close trade and didn't get metal or hat.

Had a Bonk Boy up for sale for 2.33. The trade in my shop went grayed out. I don't know if it sold or just bugged. Tried to close trade and didn't get metal or hat.


It works fine. Someone bought your hat with credit (So it greyed out because trade is completed). In this case you should withdraw your credit by accessing the credit interface on the top-right corner.

I deposited a voodoo cursed pyro soul and asked a rec for it but I don't have the rec or the pyro soul in my inventory now
edit: I see someone paid for it with 2 scrap and 1 scrap credit nevermind

I had a soldier and demoman soul for sale for a scrap. When I checked my store today they were gone, but I didn't have any scrap available. I'm not sure if I'm going crazy and already got the metal out, or if I just lost the items. I only check this every now and then so I really can't remember. Also, before this I had a sniper soul that disappeared but I didn't make a big deal of it because it's just a scrap :/

Normally I get a message when something sells, so I'm not sure what's going on.

I had a soldier and demoman soul for sale for a scrap. When I checked my store today they were gone, but I didn't have any scrap available. I'm not sure if I'm going crazy and already got the metal out, or if I just lost the items. I only check this every now and then so I really can't remember. Also, before this I had a sniper soul that disappeared but I didn't make a big deal of it because it's just a scrap :/

Normally I get a message when something sells, so I'm not sure what's going on.


I think they are in your credit.

Received a chat from Dispenser 26 saying it sold my reggaelator and offered me 2 refined. I didn't get the trade request, and don't have the 2 refined. I looked in the inventory for Dispenser 26 and I think I see my 2 refined. Please help.
Thanks.

Received a chat from Dispenser 26 saying it sold my reggaelator and offered me 2 refined. I didn't get the trade request, and don't have the 2 refined. I looked in the inventory for Dispenser 26 and I think I see my 2 refined. Please help.
Thanks.


The 2 ref is in your credit. You can withdraw it from the bot anytime. You can see whether you have received metal or credit by looking at the history of your shop.

I used to have a Uncraftable fedora. the bot glitched and took my fedora but did not give me the reclaimed i asked for. i believe it's item 142306. thanks.

I used to have a Uncraftable fedora. the bot glitched and took my fedora but did not give me the reclaimed i asked for. i believe it's item 142306. thanks.


Alright, please check if you got the reclaimed.

I used to have a Uncraftable fedora. the bot glitched and took my fedora but did not give me the reclaimed i asked for. i believe it's item 142306. thanks.


Alright, please check if you got the reclaimed.


got it. thank you.

I bought strange brass beast for .33 credits offline purchased (Bag, Completed). The strange brass beast still grey out.

Around Dec. 4, 2012, 4:11 a.m. (Committed, 293551) at joekiller's VIP Shop.

It's in the my shop bag but, grey out. I can't remove it.

I have a strange Crusader's crossbow in Dispenser 1 (Lv.2) that I can't withdrawal. My bot is Dispenser 81 and it does not have the item in it. I bought the crossbow offline a day ago.

nevermind

I bought strange brass beast for .33 credits offline purchased (Bag, Completed). The strange brass beast still grey out.

Around Dec. 4, 2012, 4:11 a.m. (Committed, 293551) at joekiller's VIP Shop.

It's in the my shop bag but, grey out. I can't remove it.


I have a strange Crusader's crossbow in Dispenser 1 (Lv.2) that I can't withdrawal. My bot is Dispenser 81 and it does not have the item in it. I bought the crossbow offline a day ago.


Fixed. Forgot to reply yesterday.

I had a bat out of hell for .66 and i got a message that someone bought it. i didn't receive the metal and the bat is no longer there.