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If you have lost items, please report with the following information:

1. The item(s) that is missing from your inventory.
2. The Steam Inventory History of your transaction. (example: 22 Apr You traded with Dispenser.tf Logistic. 7:27pm – Rust.)

I will reassign the items directly to your inventory upon confirmation (if it's a database syncing problem), or compensate you in metal/credit.

*IMPORTANT*: To save us some time, please only consider your items 'lost' if they have not been registered after an hour of trade. It is perfectly normal for your items to be recognized late as the Steam API does not always give the immediate response.

Also, please edit your post if your lost items has already restored.

NOTE 1: I may not reply to every posts here. You can check back and see if the items are restored.
NOTE 2: Please only report missing tradable items here. For untradable gifts, please use the other forum thread.
Replies

Hey there,

got another case of missing scrap. Don't know exactly when it happened, but when I checked on my store I had 2 scrap but 4 items missing (Pretty Boys PP, Cleaners Carbine(?), Beggars Bazooka and Guillotine or RTR).

I withdrew the 2 scrap and restocked a RTR and a Sticky Jumper.

Oh, 1 scrap item bag was the type of trade, Dispenser 11 is the culprit.

The credits (my ref), now you put feature out... but wheres my meat???

Hey there,

got another case of missing scrap. Don't know exactly when it happened, but when I checked on my store I had 2 scrap but 4 items missing (Pretty Boys PP, Cleaners Carbine(?), Beggars Bazooka and Guillotine or RTR).

I withdrew the 2 scrap and restocked a RTR and a Sticky Jumper.

Oh, 1 scrap item bag was the type of trade, Dispenser 11 is the culprit.


Checking your inventory history, the metal is probably in your credit. But since we have to fix an exploit before we allow people to deposit/withdraw credit again, it will stuck there for a while, sorry about that.

The credits (my ref), now you put feature out... but wheres my meat???


What meat?

So, did i lose my reclaimed?

Hey there,

got another case of missing scrap. Don't know exactly when it happened, but when I checked on my store I had 2 scrap but 4 items missing (Pretty Boys PP, Cleaners Carbine(?), Beggars Bazooka and Guillotine or RTR).

I withdrew the 2 scrap and restocked a RTR and a Sticky Jumper.

Oh, 1 scrap item bag was the type of trade, Dispenser 11 is the culprit.


Checking your inventory history, the metal is probably in your credit. But since we have to fix an exploit before we allow people to deposit/withdraw credit again, it will stuck there for a while, sorry about that.


I just withdrew from ATM02, but it seems I only had credit for the items I sold yesterday. I'm not a penny pincher but I already waivered a rec in losses the last time I had an issue. Can you please check it again for me?

I lost my Strange Silver Botkiller Wrench when attempting to withdraw it from Dispenser 26 (My shop bot). Steam reported a trade error, and that no items were exchanged. It is no longer in my shop inventory, but the bot still has it: http://backpack.tf/id/76561198070101121.

Could you have a look at my account? I'm missing a strange wrench and market gardener. There seems to have been a problem with trade and the items are no longer available.

Neither of these items were selling for one scrap.

Also, I cannot deposit any new items, I keep getting an error message.

Thanks!

I had a Fall Crate, Cozy Camper, Huntsman and a Bushwacka in my account, after trying to exchange them for four fresh items, TF2 errored out (some kind of trade error) and now the listed items are no longer in my Dispenser and also not in my backpack. Help?

Also I seem to be missing a Ullapool Caber from my TF2 backpack. Small potatoes but if you see one along with the other stuff, it might be mine.

I was selling my Strange Razorback for 1 reclaimed, and now it's gone with no metal in my store, credits, and I'm positive that I never transferred it to my TF2 inventory.

Asmodei: I deposited 1 rec in your inventory.
Sttarman, xen, MindlessBob: Retrieved your items.
nftyw: Retrieved your items, no ullapool caber found.

Hey, I mistook the credits wrong and deposited a reclaimed metal.
I want the metal back so I initiated an exchange session. I took that rec metal and deposited1 bootlegger from me.
A trading error occured and I lost the rec metal. dispenser 01 did the trade
Thanks


Sttarman, xen, MindlessBob: Retrieved your items.
.


Thank you, I did get the items back in my inventory.

I still get this message when trying to deposit an item: There was an error while comitting the trade. No items have been exchanged.

Sigh. Dispenser 01 did it again. Took out my Fall Crate into my backpack, which vanished (as it expired) and then tried to exchange the three sniper weapons (Huntsman, Cozy Camper and Bushwacka) and put in three items to sell (genuine medic/spy coats, and a frying pan) and the trade service made the three sniper weapons vanish again. Thankfully nothing happened with my other items, but it's getting worrying.

hm, I think I may be missing a strange heavy part - I tried to pull it out via exchange, said "error" after trying to accept trade (been doing that all day for my account), and now have only 1 heavy part left in dispenser (had 2 previously). Any idea what's up? I haven't been able to deposit items either.

happened around 3:35am pacific